Joanna Loftin
Summary
Diligent Scheduling Coordinator with background in coordinating schedules and ensuring smooth operations. Demonstrated strong organizational and communication skills to manage complex schedules and adapt to changing priorities.
Overview
10
10
years of professional experience
Work History
Scheduling Coordinator
JSJ Unlimited, LLC
01.2019 - Current
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Managed employee payroll including reconciliation of timecards, withholding deductions, and commission distribution
- Created a consolidated reporting procedure that allowed employees to track the status of current contracts
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Optimized workflow by prioritizing tasks based on urgency.
- Improved customer satisfaction with timely appointment scheduling and accurate resource allocation.
ADMINISTRATIVE ASSISTANT
Safari Heritage Parts
01.2016 - 01.2019
- Controlled correspondence between technicians and clients from start of service through finalization of product
- Coordinated office schedule to improve efficiency of each project's workflow
- Supported account relationships by providing excellent customer service to clients and vendors
- Evaluated needs of incoming clients to determine if their requested service falls within the scope of the organization
OFFICE MANAGER
Mars Motorsports / DB Orlando Collision Maintenance Center
01.2015 - 01.2016
- Distributed customer inquiries, estimates, and invoices
- Balanced vendor financial accounts
- Documented work orders to improve the communication between clients and technicians
- Approved employee timesheets for clerical department
Education
Bachelor of Science - Clinical Psychology
University of Central Florida
Orlando, FL04-2026
Associate of Arts - Psychology
Valencia College
04-2024
Skills
- Quickbooks Online
- SupplyPro
- Microsoft Suite
- Verbal and written communication
- Strong work ethic
- Time management skills
- Teamwork and collaboration
- Schedule management
Timeline
Scheduling Coordinator
JSJ Unlimited, LLC
01.2019 - Current
ADMINISTRATIVE ASSISTANT
Safari Heritage Parts
01.2016 - 01.2019
OFFICE MANAGER
Mars Motorsports / DB Orlando Collision Maintenance Center
01.2015 - 01.2016
Bachelor of Science - Clinical Psychology
University of Central Florida
Associate of Arts - Psychology
Valencia College
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