Joanna Lucas
Newark,OH
Summary
Detail-oriented Clerk equipped with administrative, organizational and customer service skills. Enhances operations with accurate recordkeeping and timely resolutions for diverse problems. Great at managing time in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Building Supervisor
Licking County YMCA
Newark, Ohio
04.2024 - Current
- Resolved customer complaints in a timely manner while adhering to company policies and procedures.
- Ensured health and safety regulations were followed by all personnel working onsite.
- Enforced building policies and procedures to keep facility safe for staff and visitors.
- Assisted with emergency response and evacuations.
Collections Agent
Bread Financial
Columbus, OH
06.2022 - Current
- Identified past due accounts and contacted account holders to arrange payment.
- Processed payments and refunds quickly to maximize efficiency and meet performance targets.
- Updated account status records and collection efforts.
- Created repayment plans based on account holders' financial status and repayment abilities.
Shipping Clerk Administrative Assistant
VS and Company
Reynoldsburg, OH
09.2015 - 07.2022
- Generated accurate work orders, bills of lading and shipping orders to manage accurate routing of materials.
- Utilized [Software] to organize and maintain shipment records, supply totals and inventory data.
- Worked with carrier representatives to handle shipping and delivery needs.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Prioritized and organized tasks to efficiently accomplish service goals.
Warehouse Associate
Remedy Staffing
Columbus, OH
08.2014 - 08.2015
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Used pallet jacks to move items to and from warehouse locations.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Inventoried items with daily cycle counts and monthly audits and investigated discrepancies to maximize data accuracy.
Education
High School Diploma -
Franklin Heights High School
Columbus, OH05.2006
Skills
- Shipping coordination
- Route planning
- Technical writing
- Quality Assurance
- CPR/AED certified
- Customer service
- Critical thinking
- Computer skills
- Flexible
- Work ethic
- Teambuilding
- Problem resolution
- Microsoft Office
Timeline
Building Supervisor
Licking County YMCA
04.2024 - Current
Collections Agent
Bread Financial
06.2022 - Current
Shipping Clerk Administrative Assistant
VS and Company
09.2015 - 07.2022
Warehouse Associate
Remedy Staffing
08.2014 - 08.2015
High School Diploma -
Franklin Heights High School
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