Joanna Lujan

• Assisted prospective tenants with property tours and application processes.
• Coordinated lease documentation and ensured compliance with company policies.
• Conducted market research to support competitive pricing strategies for units.
• Managed tenant communications, addressing inquiries and resolving concerns promptly.
• Collaborated with maintenance teams to ensure timely resolution of tenant requests.
• Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
• Verified tenant incomes and other information before accepting lease applications.
• Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
• Resolved conflicts between tenants regarding noise, encroachments, and parking.

Secretary / Administrative Assistant

• Provided professional customer service by answering and directing incoming phone calls.
• Assisted clients and visitors with inquiries, concerns, and information requests.
• Maintained organized filing systems and accurately managed confidential documents and records.
• Performed data entry, scheduling, and general administrative support duties.
• Coordinated office communications and ensured efficient daily office operations.
• Prepared, processed, and filed paperwork in a timely and accurate manner.
• Demonstrated strong organizational, communication, and multitasking skills in a fast-paced environment.
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