JoAnna Luna
Mesquite,TX
Summary
Knowledgeable Certified Medical Assistant with exceptional background over 10+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.
Overview
14
14
years of professional experience
Work History
Call Center Representative/ Remote Patient Monitor
Capitol Cardiology Associates
Lanham, MD
03.2023 - Current
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Updated customer accounts, addresses and contact information within call management databases.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Scheduled appointments for patients via phone.
- Responded to patient callbacks and phone-in prescription refill requests.
- Monitor patient's day to day blood pressure and weight readings.
- Obtained insurance authorizations for cardiac testing, such as CPET's.
- Called patient's for monthly check in's regarding their blood pressure and weight.
- Make patient appointments if patient has abnormal blood pressure or weight readings.
Patient Care Technician
Texas Institute for Surgery
Dallas, TX
10.2022 - 03.2023
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Kept instruments and equipment clean and sanitized.
- Restocked unit frequently with necessary medical supplies.
- Responded to bell or light signal calls to assist patients with needs.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
Administrative Services Manager
Amity Homecare
Mesquite, TX
01.2022 - 10.2022
- Organized and maintained documents, files and records.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Monitored office supplies to replenish needed inventory before depletion.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Pitched in to help with office tasks during busy periods and staff absences.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
- Established work procedures or schedules to organize daily work of administrative staff.
MEDICAL ASSISTANT/SURGERY SCHEDULER
Bruce R. Beavers, M.D.
Dallas, TX
03.2011 - 12.2021
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Educated patients about medications, procedures and physician's instructions.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Responded to patient callbacks and phone-in prescription refill requests.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Organized charts, documents and supplies to maintain team productivity.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Cleaned and maintained medical equipment following procedures and standards.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Scheduled all patient surgeries.
- Assisted with H&P's.
- Performed patient X-rays.
- Handled all medical records requests.
- Filled out patient FMLA forms.
Education
Medical Assistant - Medical Assistant
Remington College
Dallas, TX08.2011
High School Diploma -
West Mesquite High School
Mesquite, TX06.2008
Skills
- Professional Bedside Manner
- Problem Anticipation and Resolution
- Clear Communication
- Multitasking and Prioritization
- Completing Insurance Forms
- Examination Preparation
- Critical Thinking
- Updating Medical Records
- Appointment Scheduling
- Procedure Assistance
- Time Management
- Operating EKG Equipment
- Patient Relations
- Treatment Room Preparation
- Inventory and Supply Management
- Understands Medical Procedures
Languages
Spanish
Professional
Timeline
Call Center Representative/ Remote Patient Monitor
Capitol Cardiology Associates
03.2023 - Current
Patient Care Technician
Texas Institute for Surgery
10.2022 - 03.2023
Administrative Services Manager
Amity Homecare
01.2022 - 10.2022
MEDICAL ASSISTANT/SURGERY SCHEDULER
Bruce R. Beavers, M.D.
03.2011 - 12.2021
Medical Assistant - Medical Assistant
Remington College
High School Diploma -
West Mesquite High School