Joanna Marta Parra
Fort Smith,AR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Foundever
10.2023 - 03.2024
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Documented and detailed calls and complaints using call center's CRM database.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
Personal Care Assistant
Home Instead
05.2023 - 09.2023
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Completed regular check-ins and progress report for each client.
Production Worker
Tyson Foods
03.2021 - 05.2023
- Improved production efficiency by streamlining assembly line processes and implementing time-saving techniques.
- Maintained organized work area by cleaning and removing hazards.
- Followed safety procedures and guidelines to maintain safe working environments.
- Made sure that products were produced on time and are of good quality.
Restaurant Waiter
Outback Steakhouse
02.2022 - 02.2023
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Trained new servers on restaurant policies and procedures.
Logistics Specialist
Macys Fullfillment Center
10.2020 - 01.2021
- Strategized best methods and tactics for efficient storage and handling of materials.
- Prepared and presented reports to management on logistics performance.
- Consistently met or exceeded daily performance goals related to packing speed and accuracy rates.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
Education
High School Diploma -
Union High School
Tulsa, OK05.2019
Skills
- Professional telephone demeanor
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Staff Training
- Teamwork and Collaboration
- Call Center Operations
- Inbound Call Management
- Active Listening
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Foundever
10.2023 - 03.2024
Personal Care Assistant
Home Instead
05.2023 - 09.2023
Restaurant Waiter
Outback Steakhouse
02.2022 - 02.2023
Production Worker
Tyson Foods
03.2021 - 05.2023
Logistics Specialist
Macys Fullfillment Center
10.2020 - 01.2021
High School Diploma -
Union High School