Joanna Martinez
Horizon City,TX
Summary
Authorized to work in the US for any employer
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. And to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Palmetto Rx Solutions- Long Term Care Pharmacy
05.2023 - Current
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Managed opening and closing duties for pharmacy.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Communicated directly with doctors offices via telephone, fax and email.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
Certified Pharmacy Technician
Walmart Pharmacy
08.2019 - 11.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated directly with doctors offices via telephone, fax, and email.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Collected co-payments or full payments from customers.
Retail Sales Associate
JCPenney
07.2018 - 02.2020
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
Server
The Blake at Woodcreek Farms
07.2017 - 06.2018
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Server/Cashier
Pizza Hut
12.2015 - 07.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
AC Flora High School
06.2018
Skills
- Server (3 years)
- Customer Service (8 years)
- Sales (5 years)
- Microsoft Office
- Excel
- Knows basic computer skills
- Pharmacy Technician Experience
- Cash Handling
- Medical Billing
- Microsoft Outlook
- Microsoft Word
- Experience administering injections (1 year)
- Team Collaboration
- FDA and HIPAA Compliance
- HIPAA Regulations
- High-Volume Environments
- Worked with MOT, QS1, and Connexus Systems
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- PTCB- Pharmacy Technician Certification
• Immunization certified
Additional Information
CPR Registered
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Certified Pharmacy Technician
Palmetto Rx Solutions- Long Term Care Pharmacy
05.2023 - Current
Certified Pharmacy Technician
Walmart Pharmacy
08.2019 - 11.2023
Retail Sales Associate
JCPenney
07.2018 - 02.2020
Server
The Blake at Woodcreek Farms
07.2017 - 06.2018
Server/Cashier
Pizza Hut
12.2015 - 07.2017
AC Flora High School
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