JOANNA MARTINEZ
Philadelphia,PA
Summary
Capable of multi-tasking in high pressure situations while delivering excellent Customer Service Good computer skills: Microsoft Word, Excel, QuickBooks, MedAct CPR Certified Completed credited course in HIPAA Compliance; Attained PA State Child Abuse Clearance GPA: 3.94, with excellent attendance throughout Medical Billing and Coding Program Strong leadership and organizational abilities, with experience in inventory 12 years’ call center (inbound, outbound) experience
Overview
22
22
years of professional experience
Work History
Billing Specialist
Mobilex-Trident
Horsham, PA
08.2017 - 07.2021
- Verify and Update Insurance information
- Maintain and upkeep of patient personal files
- Utilize E-care, Passport and WPS (Government Health Administrators)
- Contact nursing homes, Hospital and prisons for Face sheets and Requisitions
- Process over 800 plus claims for payment daily to Insurance companies
Rater 1
UPS Brokerage
Philadelphia, PA
- 08.2024
- Verify and update personal Documents for delivery
- Contact customers and vendors for shipping needs
Billing Specialist
W. L. Schneider
Philadelphia, PA
09.2016 - 03.2017
- Utilized MedAct to post payments, take orders and work denials for several insurance companies
- Update insurance information
- Contact nursing home facility with patient needs
Supervisor
Mattress World Furniture
Philadelphia, PA
07.2007 - 02.2015
- Promoted from receptionist to cashier and sales, resulting in promotion to supervisor throughout tenure at company
- Recommended process improvements to increase revenue and build team morale
- Maintained floor displays and inventory
- Developed contracts with manufacturers to sell products in our store
Maintenance/Housekeeping
Matrix Inc.
Philadelphia, PA
10.2013 - 02.2014
- Performed commercial housekeeping according to contracts
Call Center Customer Service Representative
01.2000 - 05.2012
- Completed inbound, outbound calls to complete orders, answer questions, resolve issues, upsell products, and product knowledge expert
- Pet food Direct; Sears; Tafford Manufacturing; Delta Products; Temple University
Education
Medical Billing and Coding Program
Brightwood Career Institute
Philadelphia, PA12.2016
Skills
Trained on completion of UB-04 Claim Forms
Familiar with CPT and ICD-10-CM codes
Familiar with HCPCS Codes
Trained on Medicare Claim forms including Secondary, Commercial, and MediGap
Familiar with Workers’ Compensation Claims; able to set up Workers’ Comp cases
Able to interpret EOB’s
Able to complete Encounter Forms and Pre-authorizations
Trained on CMS-1510 Forms
Good working knowledge of EMR systems such as MedAct, Noridian, Navinet
Timeline
Billing Specialist
Mobilex-Trident
08.2017 - 07.2021
Billing Specialist
W. L. Schneider
09.2016 - 03.2017
Maintenance/Housekeeping
Matrix Inc.
10.2013 - 02.2014
Supervisor
Mattress World Furniture
07.2007 - 02.2015
Call Center Customer Service Representative
01.2000 - 05.2012
Rater 1
UPS Brokerage
- 08.2024
Medical Billing and Coding Program
Brightwood Career Institute