Joanna Matolka
Port Crane,NY
Summary
professional with background working directly with patients to verify insurance, answer questions about practice and document record information. Focused on first-call resolutions by assessing issues, triaging most pressing needs and escalating to professional for further assistance. Calm demeanor in high-pressure situations using critical thinking to determine best solutions.
Overview
5
5
years of professional experience
Work History
Clinical Support Associate
Velocity Clinical Research
Binghamton, New York
07.2022 - Current
- Assisted administrative departments with paperwork, errands and other clerical duties.
- Monitored health and well-being of clients and reported significant health changes.
- Greeted patients upon arrival at the clinic and directed them to appropriate areas or personnel as necessary.
- Attended training to validate or refresh basic professional skills.
- Offered information, support and comfort to patient families.
- Built strong and trusting rapport with clients and loved ones.
- Greeted, guided and offered assistance to patients and visitors.
- Collected, transferred and entered clinical, administrative and discharge information for accurate charting.
- Worked on variety of projects to provide supplemental support to unit staff and enhance department.
New York State Assessment Grader
Educational vistas
Troy, NY
04.2022 - 07.2022
- Evaluated and graded examinations, assignments or papers and recorded grades.
- Evaluated student work against predetermined criteria including accuracy, completeness, quality, organization, grammar, punctuation.
- Reviewed completed exams and other assignments for errors or inconsistencies before submitting final grades.
Teacher
Binghamton City School District
Binghamton, New York
09.2019 - 08.2020
- Remained calm and patient in student interactions to support individual growth and development.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Prepared and graded subject tests for students.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Met with parents to discuss students' progress and review areas requiring improvement.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
Education
Master of Science - Childhood Literacy
Sage Graduate School
Troy, NY08-2010
Bachelor of Science - Early Childhood Education
SUNY, Oneonta
Oneonta, NY12-2007
Associate of Applied Science - Early Childhood Education
SUNY At Cobleskill
Cobleskill, NY05-2004
Skills
- Clinical documentation
- Patient confidentiality
- Effective communication
- Goal setting
- Adaptability
- Team building
- Active listening
- Adaptability and flexibility
- Analytical skills
- Professionalism
- Team collaboration
- Electronic medical record software
- Task prioritization
- Physical stamina
- Attention to detail
- Reliability
- Continuous improvement
- Written communication
Timeline
Clinical Support Associate
Velocity Clinical Research
07.2022 - Current
New York State Assessment Grader
Educational vistas
04.2022 - 07.2022
Teacher
Binghamton City School District
09.2019 - 08.2020
Master of Science - Childhood Literacy
Sage Graduate School
Bachelor of Science - Early Childhood Education
SUNY, Oneonta
Associate of Applied Science - Early Childhood Education
SUNY At Cobleskill