Client-focused with background in managing programs and highly educated in rules and regulations relating to IDD / MH community. Determined employee with 16 years of experience, 9 of which were supervisory positions, leading highly effective and talented teams. Maintains composure, diplomacy and efficiency in all situations. Organized and enthusiastic candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Joanna McDaniel
Flat Rock,NC
Summary
Overview
17
years of professional experience
Work History
RHA Health Services LLC
Program Manager
05.2022 - Current
Job overview
- Provide day-to-day leadership and management across the unit that mirror RHA's mission and core values of incorporating PACE ( Passion, Accountability, Communication, and Ethics) into all dynamics of the day.
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals developed by the Pandemic.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Review all financial and transaction information relating to business operations to provide most cost effective productivity.
- Implemented and led meetings, opening up dialog with area managers to discuss training subjects.
- Identified system needs and designed processes to support business requirements.
- Designed infrastructure solutions to resolve business issues and improve delivery processes.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset outside of the realm of the online onboarding system.
- Organized and led staff orientation programs and training to promote collaboration.
- Motivated employees through special events, incentive programs and constructive feedback.
- Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Created and implemented forward-thinking initiatives to improve employee engagement and retention.
- Recruited top talent to maximize profitability and productiveness,
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
- Instructed senior leaders on appropriate employee corrective steps.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
- Implemented new-hire program by incorporating training initiatives while resolving problems and processing related documents.
- Responsible for daily operations and compliance with state licensing and local LME/MCO guidelines.
- Conducted programmatic investigations as well as HR inquiries.
- Participate in developing long and short-term department goals, objectives, and systems.
- Applied for Licensure of all programs as well as all annual inspections.
- Worked hand in hand in a servant leadership style to develop relationships with all residents and employees.
Irene Wortham Center
Adult Services Coordinator
06.2014 - 04.2022
Job overview
- Recommended cost-effective infection control procedures by accurately forecasting budgetary needs to maintain safe environment for patients.
- Created and implemented tools to monitor and audit performance of medical departments.
- Read, analyzed and interpreted common medical reports.
- Coordinated meetings, trainings and presentations for professional development of medical staff.
- Participated in safety meetings and training and developing service goals.
- Served as liaison to community agencies to network with service providers and seek out new services.
- Assisted residents in building support networks with other residents, family and friends resulting in utilization increases.
- Coordinated programs and activities for residents to facilitate groupings.
- Assisted residents in building support networks with other residents, family and friends resulting in deeper community inclusion and integration.
- Explored vocational choices to match client's interests and aptitudes and assist with vocational skill development as well as job placement.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
- Engaged residents to identify areas of need and make referrals to community agencies.
- Worked with senior case managers to coordinate team development activities and trainings.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Assisted Marketing Director with researching grants and grant writing tasks.
- Developed monthly schedules and assignments for staff.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained payroll information by calculating, collecting and entering data.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Researched and resolved time discrepancies.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
- Administered different therapies and medications in line with physician orders and treatment plan.
- Gathered and organized materials to support operations.
- Received and responded to guardian and caregiver requests via letters, emails, telephone calls and in-person interactions.
- Coached employees through day-to-day work and complex problems.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Aided colleagues, managers and customers through regular communication and assistance.
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Maintained master schedule and set up appointments.
- Executed billing tasks and recorded information in company databases.
- Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.
- Kept clients engaged in social networks and communities for personal health and growth.
- Facilitated interactions with clients through communication aids.
- Assisted clients through seizures and while monitoring and recording seizure activity.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Provided compassionate and patient-focused care to cultivate well-being.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Handled incoming mail, bills and invoices and completed appropriate actions.
ARC Marion
IDD Residential Manager
01.2010 - 06.2014
Job overview
- Devised and implemented patient and resident care plans, programs, policies and procedures.
- Scheduling of Employees
- Oversaw IDD Group Home consisting of 6 residents and 15 staff
RESCARE
Habilitation Technician
01.2006 - 06.2014
Job overview
- Offered instructions to help individuals learn, retain or improve competencies for maximal functioning.
- Transported residents to and from appointments and other activities to encourage mobility.
- Recognized emergency situations and implemented appropriate procedures to comply with safety rules and regulations.
- Performed implementation of written goals from treatment plan.
- Supervised and assisted residents with grooming, personal hygiene, meal planning and housekeeping to promote activities of daily living.
- Noted client responses and results to facilitate interventions and assessment through proper documentation.
- Developed resident activities and programming to encourage new skills and maintain present skills.
- Recorded participant behavior and methods to alleviate barriers and progress toward goals.
- Instructed and reinforced target outcomes to help individuals achieve goals.
- Delivered training needs, behavior management and communication to support goal plans.
- Transported clients for medical and personal outings.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Provided direct personal care and administrative services to clients.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Documented vital statistics and coordinated with health care providers.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Improved patients' comfort with massage and application of topical treatments.
- Constructed cognitively stimulating activities.
- Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
- Planned and implemented community outreach and events to provide health education about cancer, self-care and preventive breast examinations.
Education
University of North Carolina AshevilleAsheville, North Carolina
Bachelor of Arts from Psychology
05.2022
University Overview
- Member of Psi Chi
- Member of National Society of Leadership and Success
- Member of Phi Theta Kappa
- Dean's List
- President's List
ABTECHAsheville, NC
Associate of Arts from Psychology
05.2020
University Overview
Skills
- Adult Education
- Planning Meetings
- Managing Programs
- Supporting Daily Living Needs
- Patient Records
- Interdisciplinary Care
- Direct Supervision
- Leadership Development
- Facility Inspections
- Nursing Assistance
- Patient Intakes
- Proper Staffing
- Dietary Requirements
- Coaching Leadership
- Crisis Intervention
- Patient Care Plans
- Developmental Disabilities
- Corrective Action Plans
- Accounts Payable and Accounts Receivable
- Best Practices and Standards
- Team Meeting Management
Timeline
Program Manager
RHA Health Services LLC
05.2022 - Current
Adult Services Coordinator
Irene Wortham Center
06.2014 - 04.2022
IDD Residential Manager
ARC Marion
01.2010 - 06.2014
Habilitation Technician
RESCARE
01.2006 - 06.2014
University of North Carolina Asheville
Bachelor of Arts from Psychology
ABTECH
Associate of Arts from Psychology