Joanna McGuire

• Provide Peer-Based Support
  Share personal experiences of recovery to inspire hope and demonstrate that recovery is possible.
  Offer emotional support, encouragement, and a listening ear to individuals facing challenges.
• Promote Recovery-Oriented Practices
  Assist clients in setting personal recovery goals and building self-advocacy skills.
  Encourage independence, wellness, and use of coping strategies.
  Model healthy decision-making and problem-solving.
• Facilitate Connection to Resources
  Help individuals access community resources such as treatment, housing, employment, education, and social support services.
  Provide guidance in navigating healthcare and recovery systems.
• Support Engagement & Motivation
  Encourage participation in support groups, recovery meetings, and community activities.
  Use motivational tools to help clients stay engaged in their recovery journey.
• Advocate & Educate
  Advocate for the needs and rights of people in recovery.
  Reduce stigma by educating others (staff, families, community) about recovery.
• Documentation & Collaboration
  Keep records of services provided while maintaining confidentiality.
  Work as part of a team with counselors, case managers, and healthcare providers to support clients’ recovery plans.

• Provide Peer-Based Support
  Share personal experiences of recovery to inspire hope and demonstrate that recovery is possible.
  Offer emotional support, encouragement, and a listening ear to individuals facing challenges.
• Promote Recovery-Oriented Practices
  Assist clients in setting personal recovery goals and building self-advocacy skills.
  Encourage independence, wellness, and use of coping strategies.
  Model healthy decision-making and problem-solving.
• Facilitate Connection to Resources
  Help individuals access community resources such as treatment, housing, employment, education, and social support services.
  Provide guidance in navigating healthcare and recovery systems.
• Support Engagement & Motivation
  Encourage participation in support groups, recovery meetings, and community activities.
  Use motivational tools to help clients stay engaged in their recovery journey.
• Advocate & Educate
  Advocate for the needs and rights of people in recovery.
  Reduce stigma by educating others (staff, families, community) about recovery.
• Documentation & Collaboration
  Keep records of services provided while maintaining confidentiality.
  Work as part of a team with counselors, case managers, and healthcare providers to support clients’ recovery plans.

Operational Support
Assists in overseeing all aspects of the gas station’s daily functions, including the convenience store, fuel operations, and sometimes car wash services.
Ensures that the station follows company policies, safety regulations, and compliance requirements.
Helps manage scheduling, staffing, and coverage to maintain efficient operations.

Team Leadership & Training
Supervises shift leads and employees, providing guidance and coaching.
Helps recruit, hire, and train new staff members.
Assists in resolving conflicts and motivating employees to provide good customer service.

Customer Service & Sales
Handles customer complaints and escalated issues to ensure positive experiences.
Supports sales promotions, upselling, and merchandising within the store.
Monitors cleanliness, presentation, and service standards.

Financial & Inventory Oversight
Helps manage cash handling, deposits, and sales reports.
Assists with inventory control—tracking fuel, convenience store products, and ordering supplies as needed.
Monitors shrinkage, waste, and loss prevention.

Leadership Development
Acts as “second-in-command” when the General Manager is unavailable.
Prepares to take on GM responsibilities in the future by learning higher-level business operations, vendor relations, and performance management.