Joanna Mejia

Carrollton ,TX

Summary

Dynamic and detail-oriented professional with extensive experience in front desk operations at Toyota of Braintree. Proven ability to enhance customer satisfaction through effective appointment scheduling and exceptional guest relations. Skilled in managing multi-line phone systems and resolving inquiries promptly, ensuring a seamless experience for all visitors.

Overview

years of professional experience

Work History

Receptionist /cashier

Toyota of Braintree

210 Union St Braintree, MA 02184 United States

03.2025 - 10.2026

Managed front desk operations, greeting visitors and directing inquiries to appropriate personnel.
Handled multi-line phone system, ensuring efficient communication and prompt responses.
Scheduled appointments and maintained calendar for office management, optimizing workflow efficiency.
Processed incoming and outgoing mail, ensuring timely distribution within the office.

To-Go Specialist / Food Runner / QA

Chilis's Bar and Grill

1040 Revere Beach Pkwy Chelsea, MA 02150 United S

07.2020 - 09.2022

Managed to-go orders, ensuring accuracy and timely preparation for customer satisfaction.
Trained new staff on order procedures and point-of-sale systems, enhancing team efficiency.
Collaborated with kitchen staff to streamline workflow, improving order delivery times.
Developed strategies to minimize errors in order processing, resulting in enhanced service quality.
Implemented best practices for food safety and sanitation standards in to-go operations.
Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.

Hotel Front Desk Agent

Fairfield Inn Residence Inn

200 Maple St Chelsea, MA 02150 United States

06.2021 - 07.2022

Managed guest check-ins and check-outs efficiently, ensuring positive first impressions.
Resolved guest inquiries and complaints promptly to enhance satisfaction levels.
Coordinated room assignments and maintained accurate reservation records using property management systems.
Assisted in training new front desk staff on operational procedures and customer service standards.
Maintained knowledge of local attractions and services to provide tailored recommendations for guests.

Education

High School Diploma -

Phoenix Charter Academy

175 Hawthorn St Chelsea, MA 02150 United States

06.2023

Skills

Front desk operations
Customer service
Appointment scheduling

Multi-line phone system
Guest relations
Multi-line telephone operation

Languages

Spanish

Full Professional

Timeline