Joanna M. Llanas

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• Educated clients on products and services to enhance their experience.
• Processed account changes and updated customer information accurately.
• Order ID cards and request letters.
• Assist the member with setting up their online account.
• Assisted customers with inquiries and resolved issues efficiently.

• Assist the insured and the claimant in filing an accident claim.
• Assist the insured and the claimant to speak with their adjuster.
• Communicated with customers to gather information and clarify claim details.
• Reviewed and processed insurance claims for accuracy and compliance.

• Diagnosed technical issues and provided effective solutions for customer equipment.
• Assisted in setting up a service call.
• Assisted in sending out a signal to the equipment.

• Assisted with taking payment.
• Assisted with filing a fraud claim.
• Assisted with ordering replacement lost or stolen credit cards.
• Assisted with removing the fraud hold.

• Collect information on credit card fraud claims.
• Removed any hold on the account.
• Order a replacement for a lost or stolen credit card.
• Take payment on the account.

• Diagnosed technical issues and provided effective solutions for customer equipment.
• Assisted with taking payments.
• Assisted with ordering PPV.
• Assisted with sending out replacement equipment.
• Assisted with setting up tech appointments.