Joanna Molina
Deltona
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 13 years of relevant work experience to your team.
Overview
12
12
years of professional experience
Work History
Patient Access Coordinator
Kroger Specialty Pharmacy
07.2019 - 07.2023
- Stayed calm under pressure and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Providing excellent customer service by promptly answering patient inquiries.
Customer Success Specialist
CollaborateMD
08.2018 - 08.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Office Manager
Advanced Orthopedics & Pain Management
04.2011 - 04.2017
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ05.2016
Skills
- Problem-Solving
- Patient Education
- Work Quality Evaluation
- Registration Management
- Complaint Resolution
- Staff Training
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Coordinator
Kroger Specialty Pharmacy
07.2019 - 07.2023
Customer Success Specialist
CollaborateMD
08.2018 - 08.2019
Office Manager
Advanced Orthopedics & Pain Management
04.2011 - 04.2017
Bachelor of Science - Health Administration
University of Phoenix
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