Joanna Montanez
Mammoth Lakes,CA
Summary
Dynamic and detail-oriented professional with exceptional customer service skills honed at The Westin Hotel. Proven ability to enhance guest satisfaction through effective problem-solving and time management. Recognized for creating inviting environments and streamlining operations, resulting in increased customer loyalty and sales. Adept at cash handling and maintaining cleanliness in fast-paced settings.
Overview
2026
2026
years of professional experience
Work History
Barista
Vons Grocery Store
- Prepared and served high-quality beverages and food items according to customer specifications.
- Operated espresso machines and grinders, ensuring optimal performance and cleanliness.
- Assisted customers with menu selections, providing recommendations based on preferences.
- Maintained inventory levels, restocking supplies to ensure efficient service
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Created seasonal beverage menu, driving increased interest and sales during holiday periods.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Packaged bagels, muffins and other food items for customer purchase.
- Promoted additional items with beverages, increasing store sales.
Curtesy Clerk
Vons Grocery Store
- Provided exceptional customer service by assisting shoppers with inquiries and locating products.
- Maintained cleanliness and organization of store aisles to enhance shopping experience.
- Operated cash register efficiently, processing transactions and handling returns accurately.
- Assisted in stocking shelves and replenishing inventory to ensure product availability.
- Engaged customers in friendly conversations to foster a welcoming shopping environment.
- Adapted quickly to changing store demands, demonstrating flexibility in role responsibilities.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Collected more than Number shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
- Maintained clean and tidy checkout area to optimize service delivery.
Front Desk Agent
The Westin Hotel
- Greeted guests warmly, ensuring a welcoming atmosphere and positive first impression.
- Managed check-in and check-out processes efficiently to enhance guest satisfaction.
- Answered phone inquiries promptly, providing information on hotel services and local attractions.
- Resolved guest complaints effectively, maintaining high service standards and guest loyalty.
- Collected room deposits, fees, and payments.
- Maintained knowledge of hotel policies and procedures, ensuring compliance during daily operations.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Supported sales efforts through upselling rooms, amenities, or special packages.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
- Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
- Managed inventory of front desk supplies, keeping essential items well-stocked.
- Developed quick reference guide for local attractions and dining, enriching guest experience.
- Kept accounts in balance and ran daily reports to verify totals.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
Sales Associate
Rocky Mountain Chocolate Factory Inc.
- Supported administrative tasks to ensure smooth operational workflows.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Wrapped, boxed and weighed bakery department products.
- Performed cash, card, and check transactions to complete customer purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color
Sales Associate
Disabled Sports Eastern Sierra
06.2017 - 07.2025
- Assisted customers in selecting adaptive sports equipment and programs.
- Educated patrons on safety protocols and usage of specialized gear.
- Facilitated registration processes for sports events and activities.
- Provided exceptional customer service to enhance participant experience.
- Collaborated with team members to organize community outreach events.
- Maintained inventory of adaptive sports supplies and equipment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
Sous Chef
Thaid up
03.2009 - 12.2009
- Assisted in preparing and plating dishes to maintain high presentation standards.
- Collaborated with kitchen staff to ensure timely meal service during peak hours.
- Developed new recipes that enhanced menu offerings and aligned with seasonal ingredients.
- Oversaw daily kitchen operations, ensuring compliance with health regulations and quality.
- Planned and directed high-volume food preparation in fast-paced environment.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Utilized culinary techniques to create visually appealing dishes.
- Evaluated food products to verify freshness and quality.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
Education
High School Diploma -
Mammoth High School
Mammoth Lakes, CA2009
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Problem-solving
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Adaptive and creative
- Cash register operation
- Decision-making
- Safe food handling
- Excellent memory
- Hospitality service expertise
- Resolving complaints
- Multitasking Abilities
Timeline
Sales Associate
Disabled Sports Eastern Sierra
06.2017 - 07.2025
Sous Chef
Thaid up
03.2009 - 12.2009
Barista
Vons Grocery Store
Curtesy Clerk
Vons Grocery Store
Front Desk Agent
The Westin Hotel
Sales Associate
Rocky Mountain Chocolate Factory Inc.
High School Diploma -
Mammoth High School