Joanna Montoya
Holland,MI
Summary
Dynamic and results-oriented professional with extensive experience in customer service and administrative roles. Excelled in high-stress situations, demonstrating exceptional complaint handling and computer literacy. Proven track record of enhancing customer satisfaction and streamlining office operations. Skilled in active listening and data entry, contributing to improved efficiency and productivity.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Service Professor
07.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure.
- Responded to customer requests for products, services, and company information.
- Answered and redirected incoming phone calls for office.
- Assisted with creating employee handbooks and manuals.
Relocation
04.2023 - 06.2023
I moved from Illinois to Michigan therefore, I had to look for a new opportunity.
Assistant
Natural Gem CO
01.2021 - 04.2023
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests.
- Worked closely with management.
- Maintained payroll information by calculating, collecting, and entering data.
Credit Service Representative
Opportun
07.2018 - 01.2021
- Supported customers with invoices, statements and other basic questions.
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Received inbound customer calls related to credit and accounts receivable.
Education
Associate of Science - Human Resources Management
Penn Foster Career School
Scranton, PA06.2025
Skills
- Administrative Skills
- Computer Literacy
- New Hire Orientation
- Active Listening
- Data Entry
- Complaint Handling
- Payment Processing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Service Professor
07.2023 - Current
Relocation
04.2023 - 06.2023
Assistant
Natural Gem CO
01.2021 - 04.2023
Credit Service Representative
Opportun
07.2018 - 01.2021
Associate of Science - Human Resources Management
Penn Foster Career School
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