Joanna Moore
Chicago,IL
Summary
Dynamic and results-oriented professional with a proven track record at Safer Foundation, adapted in customer service and computer skills. Excelled in enhancing team productivity and client satisfaction through innovative problem-solving and effective communication. Demonstrated commitment to quality care and teamwork, significantly improving workplace efficiency and patient wellness.
Overview
13
13
years of professional experience
Work History
Community Health Response Worker
Safer Foundation
02.2023 - 06.2024
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Improved team morale and productivity through effective communication and active listening skills.
Addus Homecare- Care Provider-02/11/2021-12/23/202
Addus Home Health Care
02.2021 - 08.2022
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Organized medication and provided reminders according to schedule.
- Reduced patient anxiety and stress through effective communication and active listening skills.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Ran errands for patients, did shopping, and picked up other necessities.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Planned and cooked nutritious meals to meet specific dietary needs.
- Maintained a safe and clean environment for patients by adhering to infection control protocols and performing regular housekeeping duties.
Roseland Community Hospital – Medical Assistant
Dr. Sud
01.2011 - 04.2017
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Education
No Degree - Radio And Television Broadcasting
Illinois Media School For Broadcasting
Chicago, IL11.2019
No Degree - Medical Assisting
Everest College Courses
Chicago, IL01.2010
High School Diploma -
Percy L. Julian
Chicago, IL06.2005
Skills
Customer Service
Customer Relations
Creativity and Innovation
Teamwork and Collaboration
Problem-Solving
Computer Skills
Positive Attitude
Following Instructions
Collaboration and Teamwork
Clear Communication
Timeline
Community Health Response Worker
Safer Foundation
02.2023 - 06.2024
Addus Homecare- Care Provider-02/11/2021-12/23/202
Addus Home Health Care
02.2021 - 08.2022
Roseland Community Hospital – Medical Assistant
Dr. Sud
01.2011 - 04.2017
No Degree - Radio And Television Broadcasting
Illinois Media School For Broadcasting
No Degree - Medical Assisting
Everest College Courses
High School Diploma -
Percy L. Julian
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