Joanna Morgan
Summary
There is nothing more I want in the world than be able to prove that cycles in life can be broken once you set your mind to it. I'm a young woman who is determined to conquer the world, and by conquering the world I mean to show each person I come into counter with that anything is possible if you put your mind, your heart, and your soul into something. Become passionate of making sure everything that someone ask you gets done and your goals are met. Working for a companies alongside the owners of companies is one of the best things that I have gotten then chance to do at such a young age. Being able to show the people that trust in me with their companies and getting those companies the results they ask for is the best reward I have received. I hope I would love the opportunity to show all my knowledge to my dream job. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
8
8
years of professional experience
Work History
Office Manager
The Dumpster Depot LLC
10.2022 - Current
- After being promoted to office manager from residential route manager I took on the duties of the standard office manager at first, ordering/maintaining inventory, receiving money(checks and cash),depositing money, maintaining employee hours, attendance, vacations, disciplinary actions, insurance,DOT physicals, DOT regulated driver files, payroll, managing employees and make sure they are meeting the goals set by the owner to delegate to an other employees, and their departments, regulating accuracy of work, covering customer complaints, collection of past due accounts, maintaining company policy and procedures
- You name it what the owner wanted covered or done I did
- In May 2023 I was given partnered company, Dumpster Depot Event Services to maintain all of the duties of that company from operations to accounting to reconciliations of banking accounts and credit card accounts
- Maintaining loans of vehicles and property loans
- Reporting P/L statements, balance, sheets, and auditing of the company in itself
- I work alongside the CFO of Dumpster Depot running the company Dumpster Depot Event Services.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
Residential Route Manager
Dumpster Depot LLC
07.2021 - 10.2022
- The job title I hold at my current job is a standing mixture of what my daily duties consist of
- My main job is signing up new customers over the phone, getting their documents returned, creating accounts, receiving payments, adding customers to a list of systems then continue on by routing the customers service on a driver and truck for service
- Daily task are based on making routes the most efficient for the company to save on cost and labor
- Any time there is an issue with a customer service I handle that by going through all my systems and finding where the problem is and fixing it right away
- Responsible for seven different truck to be routed holding 4,000 to 5,000 customers each week there for going to 900 and over stops a day
- Keeping all of the codes to each customer matched to their account and scanning in their documents to their account
Office Manager and Patient Service Representative II
Progressive Physical Therapy
11.2018 - 07.2021
- Responsible for greeting, collecting, and processing all scheduled and nonscheduled patients
- Had to gather the necessary demographic information required in accordance with all regulations and insurance authorization policies to provide care for the patients, procure reimbursement verification from third parties and maintain records appropriately
- Maintained incoming referred patients from out of network and in network doctors/hospitals
- Managed income to ensure that we are profiting the most income from each federal insurance payer
- Gave knowledge to other employees on Medicare/Medicaid physical therapy billing guidelines
- Created HealthStream tests for all billing needs in company
- Assistant the on duty DPT with any patient rehabilitation needs
- Lift and supported any needs with patients
Patient Access Representative
Aiken Regional Medical Center
01.2016 - 09.2017
- Bussed and reset tables to maintain dining room and work areas
- Stocked and maintained needsupplies needed to support cleanliness of other workstations
- Promoted items such as beverage list andspecialty items
- Learned a significant amount about money handling skills, patience and howto handle difficult situations in fast-paced environments without making mistakes
- Received afrequent customer compliments for going above and beyond normal duties.
Education
High School Diploma -
North Augusta High School
01.2016
Skills
- Microsoft Office
- Database Management
- HIPAA Guidelines
- First Aid and CPR
- Team Leadership
- Customer Relations
- Quick Books
- Fleet Mind
- Routific
- Google Sheets
- Apple
- Excel
- Staff Hiring
- Employee Supervision
- Data Entry
- Expense Reporting
- Operations Management
- Office Management
- Administrative Support
- Compliance Monitoring
- Staff Management
- Bookkeeping
- Customer Service
- Billing
- Policy and Procedure Modification
- Office Administration
- Financial Tracking
- Credit and Collections
- Relationship Building
- Project Management
- Policy Implementation
- Regulatory Compliance
- Staff Training
- Payroll and Budgeting
Activities
Citizens of Nuclear Citizens for Nuclear Technology Awareness Member, 2021
References
- Galen Jones, 803-644-8874, gtrain0219@hotmail.com, O’Charley’s General Manager
- Marshall Harden, (504) 621-8485, marshallselders@gmail.com, PARII at Aiken Regional Medical Center
- Ken.Waldrup@uhsinc.com
- Jessica Wilson, DPT, 803-502-1484, Jessica.wilson@pptaccess.com, Clinic Office Manager and Treating Physical Therapist
- Ben Courlas, 803-270-4001, Dumpster Depot CFO
Timeline
Office Manager
The Dumpster Depot LLC
10.2022 - Current
Residential Route Manager
Dumpster Depot LLC
07.2021 - 10.2022
Office Manager and Patient Service Representative II
Progressive Physical Therapy
11.2018 - 07.2021
Patient Access Representative
Aiken Regional Medical Center
01.2016 - 09.2017
High School Diploma -
North Augusta High School