Joanna Moya
Salem,MA
Summary
Motivated and adaptable employee with exceptional interpersonal skills. Quickly masters new skills and works effectively unsupervised. Experienced in fast-paced environments with a strong work ethic and ability to multitask. Thrives under pressure and consistently delivers high-quality work in a timely manner. Advanced in Excel, Microsoft Word, and PowerPoint.
Overview
7
7
years of professional experience
Work History
Sales Coordinator
Salem Waterfront Hotel & Suites
Salem , MA
2023.09 - Current
- Developed and executed procedures for precise data input into the CRM system.
- Generated monthly reports highlighting sales activities, revenue, and key metrics.
- Contributed to budgeting and forecasting, ensuring alignment with sales performance targets.
- Scheduled meetings and calendar tasks for sales personnel.
- Generated leads by utilizing various channels such as cold calling, networking, and referrals.
- Conducted post-sale follow-up calls to customers.
- Responded promptly to client inquiries and resolved any issues that arose during sales cycles.
- Developed and maintained client relationships to drive sales growth.
- Monitored inventory levels and maintained adequate stock by placing new orders for merchandise.
- Processed credit card payments and counted back change and currency with accuracy rate.
Server & Supervisor
Legal Sea Foods
Peabody , MA
2021.10 - 2023.09
- Ensured customer satisfaction by providing exceptional service.
- Assisted in training new servers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Upheld high standards of sanitation in accordance with health department regulations.
- Operated POS terminals to input orders, split bills and calculate totals.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
Private Nanny
Independent
, MA
2020.11 - 2021.10
- Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
- Provided academic assistance with homework, tutoring and school projects based on requirement.
- Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
- Reacted with promptness during critical events, executing sound decision-making and analytical competences.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
Preschool Teacher
Center for Early Education Shirat Hayam
Swampscott , MA
2019.08 - 2020.05
- Instructed young learners in basic color, shape, and letter recognition.
- Designed and delivered customized curriculum to accommodate various learning styles.
- Participated in team effort to create engaging classroom projects and monthly themes.
- Worked closely with site director, family care workers, classroom teaching team, and other specialists.
- Enhanced academic performance of students via versatile teaching methods.
Marketing Intern
PUMA
Boston , MA
2018.07 - 2019.04
- Monitored social media for trending news, ideas, and feedback.
- Developed targeted content for Instagram platforms.
- Researched latest trends and conducted market analysis.
- Proofread and edited marketing collateral, including brochures, web copy, and social media posts.
- Contributed input toward advertisements targeting specific users or promotions.
- Assisted with planning and execution of private, company, and client events.
- Garnered and tracked media coverage for clients, company, and specific campaigns.
- Managed social media accounts by composing content.
- Put together invoices.
Preschool Teacher's Assistant
Center For Early Education Shirat Hayam
Swampscott , MA
2017.07 - 2018.07
- Created a safe, loving, and nurturing environment for the children.
- Followed a strict schedule to provide children with structure.
- Developed trustworthy relationships with the parents.
- Supported lead teacher with daily classroom activities.
- Maintained a safe, clean, and constantly supervised play environment.
- Supervised children outside the classroom during recess, lunch, and breaks.
- Documented and organized daily routines including activities, behavior assessments, meal records, and sleep schedules.
- Evaluated children's progress and documented it in reports.
Education
Some College (No Degree) - Marketing
North Shore Community College
Danvers, MASkills
- Fluent in Spanish
- Contract Management
- Document Management
- Administrative Leadership
- Data Entry
- Information Collection
- Professional Networking
- Scheduling and calendar management
- Event Coordination
- Schedule Coordination
- Customer Service
- Project Coordination
- Customer Relationship Management
- Marketing
- Customer Engagement
- Appointment Coordination
- Multitasking
- Employee Supervision
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Sales Coordinator
Salem Waterfront Hotel & Suites
2023.09 - Current
Server & Supervisor
Legal Sea Foods
2021.10 - 2023.09
Private Nanny
Independent
2020.11 - 2021.10
Preschool Teacher
Center for Early Education Shirat Hayam
2019.08 - 2020.05
Marketing Intern
PUMA
2018.07 - 2019.04
Preschool Teacher's Assistant
Center For Early Education Shirat Hayam
2017.07 - 2018.07
Some College (No Degree) - Marketing
North Shore Community College
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