Joanna Myka Amido
Makati,Metro Manila
Summary
Passionate about contributing to an organization that fosters personal and professional development. Eager to enhance skills and knowledge while aligning with company goals. Seeking a dynamic work environment to grow alongside the organization. Committed to making a positive impact and achieving mutual success.
Overview
9
9
years of professional experience
Work History
Business Support Senior Assistant
Willis Towers Watson
05.2024 - Current
- Support Client Management and Client Advocacy colleagues with the preparation and management of tasks and deliverables required as part of the renewal process.
- Collaborate with functional teams to initiate and finalize client deliverables. Follow up and handle questions and requests for information from functional teams. E.g., Loss Runs, Policy Checking, Certificates, Accounting and Settlement.
- Support the renewal process with document preparation/management, data analysis/management and delivery as part of a packet to Advocacy/Service team in preparation for client renewals
- Support the Client team in process of binding coverage with carriers by drafting of binding confirmation documents and following up with carriers for receipt of binders
- Arrange and facilitate internal strategy meetings to discuss insurance upcoming renewals for a specific period. Support Client Managers and Account Executives in the coordination process
Business Process Senior Assoc– Illustrations
Manulife Business Processing Services
11.2020 - 04.2024
- Create and submit life insurance illustration report to clients in Canada such as Advisors, internal and external clients.
- Handles all emails illustration inbox for inquiries and follow ups.
- Triaging task from basic to complex and distribute within the team.
- Responds to emails according to tasks assigned.
Business Process Associate – Illustrations
Manulife Business Processing Services
11.2018 - 11.2020
- Analyze the client’s request for illustration with proper response and explanation if needed.
- Train newly hired employee for products handled by Manilla Department.
- Review illustrations completed by new hire as part of their probationary period.
- Create daily updates, reporting of volume.
- Security Checking.
Bank Teller
Bank of the Philippine Islands
03.2016 - 03.2018
- Proper ways of handling clients.
- Processing cash deposits, withdrawals, payments, Social Security Services payments, Bureau of Internal Revenue payments and other bank transactions.
- Cross-selling of different types of products such as Insurance, loans, credits cards others.
- Updating client’s information’s and application of new products and services.
Education
Bachelor of Arts - Mass Communication
New Era University
Quezon City05-2015
Skills
- Workplace competencies
- Flexible problem-solving
- Innovative thinking
- Client-focused approach
- Project coordination
- Effective time management
Timeline
Business Support Senior Assistant
Willis Towers Watson
05.2024 - Current
Business Process Senior Assoc– Illustrations
Manulife Business Processing Services
11.2020 - 04.2024
Business Process Associate – Illustrations
Manulife Business Processing Services
11.2018 - 11.2020
Bank Teller
Bank of the Philippine Islands
03.2016 - 03.2018
Bachelor of Arts - Mass Communication
New Era University
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