Joanna Nguyen
Oakwood
Summary
Detail-oriented professional with experience in records management, Microsoft Office and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your company achieve its goals. Adaptable professional with 15 years of work experience and a proven knowledge of executive support, staff training and development, and workflow prioritization. Aiming to leverage my abilities to successfully fill Assistant Store Manager role at your company. Hardworking professional with 15 years of experience and a proven knowledge of back-office operations, administrative support and customer service.
Overview
25
25
years of professional experience
Work History
Business office / hr manager
Hamilton Place Personal Living
11.2022 - Current
- Responsible for the management and organization of the business office and general administrative functions
- Processes payroll
- Maintains all accounts receivables and accounts payables
- Assist with onboarding and orientation of new hires
Project Scheduler
Firm Foundations, Inc.
09.2019 - 11.2022
- Developed and updated project plans including information such as objectives, technologies, schedules, funding and staffing
- Conferred with project personnel to identify and resolve problems
- Monitored project milestones and deliverables
- Created project status presentations for delivery to customers and project personnel
- Planned, scheduled and coordinate project activities to meet deadlines
- Assigned duties and responsibilities to project personnel
- Produced and distributed project documents
- Scheduled and facilitated project meetings
- Requested and reviewed project updates to meet deadlines
Office Manager
Atlanta Event Rental
09.2014 - 09.2019
- Managed office flow by providing direct support to visitors
- Created and reviewed schedules, maintaining staffing levels to meet service goals
- Led meetings, keeping staff informed of changes or new requirements in policies and procedures
- Fostered relationships with vendors to expedite orders, repairs and maintenance
- Delivered quality customer service to staff and customers
- Assisted with developing workplace safety procedures
- Implemented office procedures, creating streamlined processes
- Created staff schedules based on established guidelines and priorities
- Supervised administrative staff, driving front office operations and continuous workflow
Production Supervisor
Team Health, Inc.
07.2000 - 05.2005
- Coordinated workflows and evaluated individual performance to optimize resources
- Supported HR with recruitment and hiring recommendations
- Kept updated records of daily production milestones and incidents
- Calculated labor and equipment requirements and production specifications, used standard formulas
- Assessed production requirements to forecast timelines and outputs
- Inspected completed work to verify conformance with quality standards
- Established work schedules, assignments and production sequences to meet production goals
- Enforced safety and sanitation regulations
- Motivated employees and increased morale with performance incentives
- Liaised between management and subordinates to resolve complaints or grievances
- Trained team members in equipment operation and proper use of PPE
Education
Business Administration
EL CAMINO COLLEGE
Torrance, California06.1989
Skills
- Project Tracking
- Intuit QuickBooks
- Project Management Software
- Project Support
- Accounting Systems
- Quality Production
- Commercial Projects
- Safety Standards
- Accounting Procedures
- Production Standards
- Customer Satisfaction
- Operational Efficiency
- Customer Needs Assessments
- Vendor Relations
- Quality Inspections
- Daily Progress Reports
Timeline
Business office / hr manager
Hamilton Place Personal Living
11.2022 - Current
Project Scheduler
Firm Foundations, Inc.
09.2019 - 11.2022
Office Manager
Atlanta Event Rental
09.2014 - 09.2019
Production Supervisor
Team Health, Inc.
07.2000 - 05.2005
Business Administration
EL CAMINO COLLEGE
Similar Profiles
Alina HarrisAlina Harris
Nursing Assistant at Hamilton Mill Personal Care HomeNursing Assistant at Hamilton Mill Personal Care Home
Callan BoaneCallan Boane
Server at Community Pie Hamilton PlaceServer at Community Pie Hamilton Place
Angelina O'Neill-WhiteAngelina O'Neill-White
Personal Support Worker at Baywoods Place, Hamilton, ON Versa Care Centre LTCPersonal Support Worker at Baywoods Place, Hamilton, ON Versa Care Centre LTC
Karlan HightowerKarlan Hightower
Scale Operator at Wayne Sanderson FarmsScale Operator at Wayne Sanderson Farms
Trinity McDowellTrinity McDowell
Server/Host at Jimmies Ladder 11Server/Host at Jimmies Ladder 11