Joanna Nivar
Miramar
Summary
Hardworking Customer Service Representative/ Supply Chain with over 10 years of experience working with Supply Chain. Trained in project and time management with extensive knowledge of Inventory Control, and Customer Service and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
21
21
years of professional experience
Work History
Sales Coordinator
Audiocodes
03.2022 - Current
- Worked closely with the sales team with administrative, operational, and logistical functions.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients
- Act as a Liaison between the company and our Channel Partners.
- Order processing through the system, expediting where is necessary, and serve as the communication interface between internal department such as Accounting , shipping, Planning and the Reseller or end customer.
Customer Service Representative
Chiquita Brands International
06.2015 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended alternative items when product was out of stock.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Answered customer questions and offered details about products and services while efficiently processing orders and managing account details.
- Ensure FIFO is used on all materials.
- Input orders through various means: JDE, EDI, I-trade, Foodlink, email, MCS, and Partners online
- Inventory management and balancing of their respective part, reviewing assignment of fruit and fruit age.
- Work closely with Transportation, Ports, and Distribution Center to ensure on Time delivery.
- Managed over 50 calls per day
Accounting Department
Bringer
05.2009 - 03.2013
- Accounts Receivable/ Payable
- Invoicing/Billing local customers and worldwide GSA Stations.
- Served as resource for customers in all areas.
- Maintained consistent and positive communication with clients.
- Maintained Bank Accounts and updated inventory and materials.
- Professionally greet customers and receive payments.
- Provide customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
- Review all company and customer paperwork for accuracy and completeness.
- Answer and follow-up with any customer related questions and comments.
- Handle multi-line incoming calls to service and sales and direct customers to correct departments.
- Perform miscellaneous tasks and errands as needed, including all office functions and data-entry.
- Input pricing for transportation of trucking service.
- Built lasting relationships with all clients and ensured there were systems and resources in place to deal with any of their queries in less than 24-hours
Administrative Assistant
Bureau Veritas
12.2003 - 10.2007
- Customer service, provide customer with information on how to obtain the license to Angola and final documentation needed to finalize and close the file.
- Verify that a documentation comply with the license and are in order to draft.
- Reply to emails from customers requesting files status and certificate number
- Used Program AS400 to work with all aspects of the company.
- Translated when needed from English to Spanish.
- Personal assistant to the Manager on the floor.
- Duties include but not limited to answering phones, word processing, filing, running errands, and distribution of mail.
- Keep track of containers shipping to Angola.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Education
High School Diploma -
William H. Turner Technical Arts High School
Miami, FLAssociate of Arts -
Brown Mackie College
Skills
- Able to work as team member and independently
- Analytical approach and attention to detail
- Fluent in English and Spanish
- Quick Learner
- Order fulfillment
- MS window proficient
- Experience in SAP, Foodlink, I-trade, JDE, Oracle and Salesforce
- Strong time management and organizational skills
Personal Information
Title: Customer Service Representative
Languages
Spanish
Native or Bilingual
Timeline
Sales Coordinator
Audiocodes
03.2022 - Current
Customer Service Representative
Chiquita Brands International
06.2015 - Current
Accounting Department
Bringer
05.2009 - 03.2013
Administrative Assistant
Bureau Veritas
12.2003 - 10.2007
Associate of Arts -
Brown Mackie College
High School Diploma -
William H. Turner Technical Arts High School
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