Joanna Olmos
Clovis,California
Summary
Dynamic and detail-oriented professional with extensive experience in customer service and cash handling at Dollar Tree. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Skilled in point-of-sale operation and inventory management, consistently achieving high standards of service and operational efficiency.
Overview
2026
2026
years of professional experience
Work History
Cashier/ Freight
Dollar Tree
2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained clean and organized checkout area for optimal customer experience.
- Handled cash, credit, and electronic payments accurately to ensure financial integrity.
- Collaborated with team members to restock shelves and maintain inventory levels.
- Resolved customer complaints in a timely manner, enhancing overall satisfaction rates.
- Monitored promotions and discounts to ensure compliance during transaction processing.
- Greeted customers entering store and responded promptly to customer needs.
House Cleaning
Joanna Olmos Cleaning
03.2013 - Current
- Conducted thorough cleaning of residential spaces, ensuring high standards of hygiene and customer satisfaction.
- Utilized industry-standard cleaning tools and eco-friendly products to enhance efficiency and effectiveness.
- Organized and maintained cleaning supplies, optimizing inventory management and reducing waste.
- Collaborated with team members to develop efficient cleaning schedules, improving workflow consistency.
- Provided exceptional customer service, addressing client inquiries and feedback professionally and promptly.
- Trained new staff on best cleaning practices and safety protocols, fostering a knowledgeable team environment.
- Implemented time-saving techniques that improved overall productivity in daily cleaning tasks.
- Assisted in developing quality control measures to uphold cleanliness standards across all assigned properties.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Dusted picture frames and wall hangings with cloth.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Adhered to professional house cleaning checklist.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Emptied trashcans and transported waste to collection areas.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
- Assisted fellow house cleaners when needed during busy periods or staff shortages.
- Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Consistently met or exceeded weekly productivity goals, contributing to the overall success of the company.
- Streamlined cleaning processes for faster service, utilizing effective time management strategies.
- Collaborated with team members to complete large-scale projects within tight deadlines, ensuring top-quality results.
- Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Operated electronic backpack vacuums and floor sweepers.
- Verified cleanliness and organization of storage areas and carts.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Washed and put away kitchen dishes, utensils and glassware.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Changed bed linens and collected soiled linens for cleaning.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Sorted, laundered and put away various laundry items.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Polished fixtures to achieve professional shine and appearance.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Returned emptied garbage receptacles to proper locations.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Handled requests for extra linens, toiletries and other supplies.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Hang, cleaned and rehung draperies to maintain freshness.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Rotated linens in storerooms and replenished when supplies ran low.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
Stage Hand
Rhino Staging
03.2005 - 2010
- Operated lighting and sound equipment for live events, ensuring optimal performance.
- Assisted in setting up stages and equipment for various productions, maintaining safety standards.
- Collaborated with crew members to execute technical rehearsals and performances efficiently.
- Managed inventory of staging materials and tools, ensuring availability for upcoming projects.
- Conducted preventative maintenance on staging equipment, improving reliability during events.
- Trained new stagehands on safety protocols and operational procedures to enhance team efficiency.
- Adapted to changing production needs quickly, demonstrating flexibility in high-pressure environments.
- Contributed to the successful execution of multiple events by coordinating logistics and resources effectively.
- Collaborated with stage managers, directors, and other team members to create visually appealing and functional stage environments.
- Enhanced stage production quality by efficiently setting up and breaking down sets, lighting, and sound equipment.
- Stored, loaded and unloaded set pieces and technical equipment for daily performances.
- Worked with stage technicians set up and calibrate lighting, microphones and recording equipment.
- Contributed to the successful execution of various shows by maintaining a safe and clean backstage area.
- Ensured timely completion of all tasks for seamless transitions between scenes during live performances.
- Demonstrated flexibility in adapting responsibilities as needed due to unexpected circumstances or last-minute changes before showtime.
- Implemented safety protocols during set construction and dismantling processes to minimize accidents or injuries on site.
- Upheld professional standards of conduct and performance etiquette, contributing to a positive work environment among team members.
- Assisted in all technical and practical effect setup for Type performances and broke down all equipment at close of each show.
- Maintained open communication lines with production teams to address any concerns or changes needed before curtain time.
- Worked with team of Number to put all props and set pieces in place and supervised prop movements at correct times during performances.
- Provided assistance in rigging systems setup for aerial stunts, ensuring performer safety throughout the show.
- Contributed to creative solutions for staging challenges, working within tight budgets and spaces.
- Ensured compliance with all safety regulations, reducing risk of accidents and injuries.
- Facilitated smooth running of shows, coordinating closely with directors and performers on staging requirements.
- Developed and maintained successful relationships with media professionals.
Cook/cashier
Weinerschnitzel
01.2004 - 04.2005
- Prepared high-quality food items according to established recipes and standards.
- Maintained cleanliness and organization in food preparation areas to ensure safety compliance.
- Operated kitchen equipment efficiently, following safety protocols and guidelines.
- Assisted team members in food assembly and service during peak hours to enhance workflow.
- Monitored inventory levels, reporting shortages to management for timely replenishment.
- Collaborated with staff to develop new menu items based on customer feedback and trends.
- Trained new team members on cooking techniques and safety practices for optimal performance.
- Implemented process improvements that streamlined kitchen operations and increased productivity.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
- Mentored junior cooks in refining culinary skills through hands-on guidance.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Collaborated with management team to develop new menu items.
- Conducted regular quality checks on ingredients, ensuring only best were used in meal preparation.
- Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
- Managed time effectively to ensure timely meal preparation, even during peak hours.
- Optimized use of kitchen equipment to speed up cooking times without compromising food quality.
- Negotiated with suppliers for better pricing on high-quality ingredients, improving profit margins.
- Enhanced kitchen efficiency by streamlining prep work processes.
- Enhanced flavor and presentation of traditional dishes with creative twists, receiving positive feedback from patrons.
- Streamlined food preparation process, increasing kitchen productivity.
- Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
- Collaborated with kitchen team to design new menu items, driving customer interest and repeat business.
- Developed system for inventory management, reducing waste and cutting costs.
- Developed and maintained clean and organized kitchen workspace, setting standard for team.
- Implemented rotating menu concept, keeping dining experience fresh and engaging for regular customers.
- Trained new kitchen staff, ensuring they met restaurant's high standards.
- Introduced waste reduction program, contributing to environmental sustainability efforts.
- Prepared diverse cuisines to meet customer dietary needs and preferences, elevating dining experience.
- Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
- Improved meal presentation with innovative plating techniques, enhancing overall customer satisfaction.
- Fostered culture of teamwork and communication within kitchen, leading to improved efficiency.
- Coordinated with front of house to ensure smooth service during busy periods, enhancing customer dining experience.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
- Prepared and served various food items in fast-paced Type environment.
- Monitored food quality and presentation to maintain high standards.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Measured and mixed ingredients according to precise recipes for best results.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Adjusted recipes based on ingredient availability or customer request.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
- Trained and supervised cooking staff to expertly meet daily needs.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Managed kitchen budget for supplies and labor hours, consistently meeting targets.
- Planned menus for different events, seasons and customer requests.
- Suggested actionable improvements to streamline training procedures.
- Processed customer transactions accurately and efficiently using point-of-sale system.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted customers with menu selections and inquiries, providing exceptional service.
- Handled cash register duties, including cash management and balancing at shift end.
- Collaborated with team members to ensure timely service during peak hours.
- Trained new employees on procedures and customer service standards for operational efficiency.
- Resolved customer complaints effectively, ensuring satisfaction and repeat business.
- Monitored inventory levels, restocking supplies as needed to prevent shortages.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Improved efficiency, organized checkout area for optimal workflow.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Increased sales of promotional items by informing customers about current offers.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Reduced processing errors by meticulously following transaction procedures.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Enhanced shopping experience, provided product information and location assistance.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
High School Diploma -
Mar Vista High School
Imperial Beach, CASkills
Customer service
Timeline
House Cleaning
Joanna Olmos Cleaning
03.2013 - Current
Stage Hand
Rhino Staging
03.2005 - 2010
Cook/cashier
Weinerschnitzel
01.2004 - 04.2005
Cashier/ Freight
Dollar Tree
2025 - Current
High School Diploma -
Mar Vista High School