Joanna Olmos
Clovis,California
Summary
Dynamic and detail-oriented professional with extensive experience in customer service and cash handling at Dollar Tree. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Skilled in point-of-sale operation and inventory management, consistently achieving high standards of service and operational efficiency.
Overview
2026
2026
years of professional experience
Work History
Cashier/ Freight
Dollar Tree
Clovis, CA
2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained clean and organized checkout area for optimal customer experience.
- Handled cash, credit, and electronic payments accurately to ensure financial integrity.
- Collaborated with team members to restock shelves and maintain inventory levels.
- Resolved customer complaints in a timely manner, enhancing overall satisfaction rates.
- Monitored promotions and discounts to ensure compliance during transaction processing.
- Greeted customers entering store and responded promptly to customer needs.
House Cleaning
Joanna Olmos Cleaning
San Diego, CA
03.2013 - Current
- Conducted thorough cleaning of residential spaces, ensuring high standards of hygiene and customer satisfaction.
- Utilized industry-standard cleaning tools and eco-friendly products to enhance efficiency and effectiveness.
- Organized and maintained cleaning supplies, optimizing inventory management and reducing waste.
- Collaborated with team members to develop efficient cleaning schedules, improving workflow consistency.
- Provided exceptional customer service, addressing client inquiries and feedback professionally and promptly.
- Trained new staff on best cleaning practices and safety protocols, fostering a knowledgeable team environment.
- Implemented time-saving techniques that improved overall productivity in daily cleaning tasks.
- Assisted in developing quality control measures to uphold cleanliness standards across all assigned properties.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Dusted picture frames and wall hangings with cloth.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Adhered to professional house cleaning checklist.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Emptied trashcans and transported waste to collection areas.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
- Assisted fellow house cleaners when needed during busy periods or staff shortages.
- Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Consistently met or exceeded weekly productivity goals, contributing to the overall success of the company.
- Streamlined cleaning processes for faster service, utilizing effective time management strategies.
- Collaborated with team members to complete large-scale projects within tight deadlines, ensuring top-quality results.
- Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Operated electronic backpack vacuums and floor sweepers.
- Verified cleanliness and organization of storage areas and carts.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Washed and put away kitchen dishes, utensils and glassware.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Changed bed linens and collected soiled linens for cleaning.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Sorted, laundered and put away various laundry items.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Polished fixtures to achieve professional shine and appearance.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Returned emptied garbage receptacles to proper locations.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Handled requests for extra linens, toiletries and other supplies.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Hang, cleaned and rehung draperies to maintain freshness.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Rotated linens in storerooms and replenished when supplies ran low.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
Stage Hand
Rhino Staging
San Diego, CA
03.2005 - 2010
- Operated lighting and sound equipment for live events, ensuring optimal performance.
- Assisted in setting up stages and equipment for various productions, maintaining safety standards.
- Collaborated with crew members to execute technical rehearsals and performances efficiently.
- Managed inventory of staging materials and tools, ensuring availability for upcoming projects.
- Conducted preventative maintenance on staging equipment, improving reliability during events.
- Trained new stagehands on safety protocols and operational procedures to enhance team efficiency.
- Adapted to changing production needs quickly, demonstrating flexibility in high-pressure environments.
- Contributed to the successful execution of multiple events by coordinating logistics and resources effectively.
- Collaborated with stage managers, directors, and other team members to create visually appealing and functional stage environments.
- Enhanced stage production quality by efficiently setting up and breaking down sets, lighting, and sound equipment.
- Stored, loaded and unloaded set pieces and technical equipment for daily performances.
- Worked with stage technicians set up and calibrate lighting, microphones and recording equipment.
- Contributed to the successful execution of various shows by maintaining a safe and clean backstage area.
- Ensured timely completion of all tasks for seamless transitions between scenes during live performances.
- Demonstrated flexibility in adapting responsibilities as needed due to unexpected circumstances or last-minute changes before showtime.
- Implemented safety protocols during set construction and dismantling processes to minimize accidents or injuries on site.
- Upheld professional standards of conduct and performance etiquette, contributing to a positive work environment among team members.
- Assisted in all technical and practical effect setup for Type performances and broke down all equipment at close of each show.
- Maintained open communication lines with production teams to address any concerns or changes needed before curtain time.
- Worked with team of Number to put all props and set pieces in place and supervised prop movements at correct times during performances.
- Provided assistance in rigging systems setup for aerial stunts, ensuring performer safety throughout the show.
- Contributed to creative solutions for staging challenges, working within tight budgets and spaces.
- Ensured compliance with all safety regulations, reducing risk of accidents and injuries.
- Facilitated smooth running of shows, coordinating closely with directors and performers on staging requirements.
- Developed and maintained successful relationships with media professionals.
Cook/cashier
Weinerschnitzel
San Diego, CA
01.2004 - 04.2005
- Prepared high-quality food items according to established recipes and standards.
- Maintained cleanliness and organization in food preparation areas to ensure safety compliance.
- Operated kitchen equipment efficiently, following safety protocols and guidelines.
- Assisted team members in food assembly and service during peak hours to enhance workflow.
- Monitored inventory levels, reporting shortages to management for timely replenishment.
- Collaborated with staff to develop new menu items based on customer feedback and trends.
- Trained new team members on cooking techniques and safety practices for optimal performance.
- Implemented process improvements that streamlined kitchen operations and increased productivity.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
- Mentored junior cooks in refining culinary skills through hands-on guidance.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Collaborated with management team to develop new menu items.
- Conducted regular quality checks on ingredients, ensuring only best were used in meal preparation.
- Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
- Managed time effectively to ensure timely meal preparation, even during peak hours.
- Optimized use of kitchen equipment to speed up cooking times without compromising food quality.
- Negotiated with suppliers for better pricing on high-quality ingredients, improving profit margins.
- Enhanced kitchen efficiency by streamlining prep work processes.
- Enhanced flavor and presentation of traditional dishes with creative twists, receiving positive feedback from patrons.
- Streamlined food preparation process, increasing kitchen productivity.
- Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
- Collaborated with kitchen team to design new menu items, driving customer interest and repeat business.
- Developed system for inventory management, reducing waste and cutting costs.
- Developed and maintained clean and organized kitchen workspace, setting standard for team.
- Implemented rotating menu concept, keeping dining experience fresh and engaging for regular customers.
- Trained new kitchen staff, ensuring they met restaurant's high standards.
- Introduced waste reduction program, contributing to environmental sustainability efforts.
- Prepared diverse cuisines to meet customer dietary needs and preferences, elevating dining experience.
- Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
- Improved meal presentation with innovative plating techniques, enhancing overall customer satisfaction.
- Fostered culture of teamwork and communication within kitchen, leading to improved efficiency.
- Coordinated with front of house to ensure smooth service during busy periods, enhancing customer dining experience.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
- Prepared and served various food items in fast-paced Type environment.
- Monitored food quality and presentation to maintain high standards.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Measured and mixed ingredients according to precise recipes for best results.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Adjusted recipes based on ingredient availability or customer request.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
- Trained and supervised cooking staff to expertly meet daily needs.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Managed kitchen budget for supplies and labor hours, consistently meeting targets.
- Planned menus for different events, seasons and customer requests.
- Suggested actionable improvements to streamline training procedures.
- Processed customer transactions accurately and efficiently using point-of-sale system.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted customers with menu selections and inquiries, providing exceptional service.
- Handled cash register duties, including cash management and balancing at shift end.
- Collaborated with team members to ensure timely service during peak hours.
- Trained new employees on procedures and customer service standards for operational efficiency.
- Resolved customer complaints effectively, ensuring satisfaction and repeat business.
- Monitored inventory levels, restocking supplies as needed to prevent shortages.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Improved efficiency, organized checkout area for optimal workflow.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Increased sales of promotional items by informing customers about current offers.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Reduced processing errors by meticulously following transaction procedures.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Enhanced shopping experience, provided product information and location assistance.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
High School Diploma -
Mar Vista High School
Imperial Beach, CASkills
Customer service
Cash handling
Point-of-sale operation
Inventory management
Transaction processing
Cleaning standards compliance
Safety protocols adherence
Time management
Team collaboration
Conflict resolution
Equipment operation
Workflow optimization
Stock replenishment
Client relationship management
Communication skills
Sanitation practices
Problem resolution
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Cleaning and sanitizing
Customer service excellence
Money handling
Reliability and punctuality
Customer relations
Cash register operation
Order taking
Professionalism and courtesy
Cash management
Cash handling expertise
Payment processing
Product restocking
Refunds and exchanges
Issue resolution
Complex Problem-solving
ID verification
Attention to detail
Inventory control
Order packaging
Decision making aptitude
Retail merchandising
Drawer balancing
Returns processing
Point of sale operation
Purchase assistance
Point-of-sale system operation
Identification checks
Loyalty program promotion
Multitasking and organization
Organizational growth
Clear communication
Empathy and patience
Inventory restocking
Gift card handling
Hospitality and accommodation
Promotions and discounts
Timeline
House Cleaning
Joanna Olmos Cleaning
03.2013 - Current
Stage Hand
Rhino Staging
03.2005 - 2010
Cook/cashier
Weinerschnitzel
01.2004 - 04.2005
Cashier/ Freight
Dollar Tree
2025 - Current
High School Diploma -
Mar Vista High School