Joanna Ortega
ELMWOOD PARK,Illinois
Summary
Client-driven Lash Technician performs services to help clients achieve desired looks. Patient and engaging with great customer service skills. Educates clients on lash aftercare and promotes additional services to boost sales opportunities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Esthetician
My Lash Confessions
01.2017 - Current
- Fostered friendly, warm, and exceptional customer experience.
- Sterilized equipment for patient treatments.
- Recommended retail products for at-home use.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Consulted with clients to understand desired look and discuss available lash options.
- Followed strict safety standards to protect clients from injury or infection.
- Addressed client questions, concerns and requests directly for maximum satisfaction.
- Educated clients on how to clean and maintain lash extensions.
- Encouraged repeat business based on quality of service and strength of client relationships.
- Utilized exceptional customer service skills throughout lash consultations and services.
- Followed correct processes to apply lash extensions to clients' natural lashes.
Education
Some College - General Studies
College of Lake County
Grayslake, ILLicensed - Esthetics
Estelle Skin Care And Spa Institute
Skokie, IL07.2017
Skills
- Advanced Facials Specialist
- Workspace Organization
- Supply Ordering and Management
- Appointment Scheduling
- Creativity and Originality
- Styling Suggestions
- Marketing Familiarity
- Networking Expertise
- Proficient in Lash Tinting
- Makeup and Lashes
- Esthetics
- Tool, Equipment, and Surface Sanitizing
Certification
- Certified lash tech, Chicago lashes - [January 2016]
- Makeup artist, London eyes, Inc - [September 2011]
- Chemical peel specialist, PCA skin - [July 2017]
Languages
Spanish
Native or Bilingual
Timeline
Esthetician
My Lash Confessions
01.2017 - Current
Some College - General Studies
College of Lake County
Licensed - Esthetics
Estelle Skin Care And Spa Institute
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