Joanna Ovalle
Inglewood,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
PLS Check Cashers
03.2022 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
Store Manager
Enchanted Rentals
10.2014 - 01.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Provided Quotes, answered phone calls and emails.
Education
Some College 2 Years - Child Development
Los Angeles Southwest College
Los Angeles, CA09.2014
High School Diploma -
Morningside High School
10500 Yukon Ave S, Inglewood, CA 9030306.2014
Skills
- Bilingual
- Staff Training
- Microsoft PowerPoint, Microsoft Excel, Microsoft 365
- Report Preparation
- Works will and gets along with others, Team player
- Fast learner, excels job description
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
PLS Check Cashers
03.2022 - 09.2022
Store Manager
Enchanted Rentals
10.2014 - 01.2020
Some College 2 Years - Child Development
Los Angeles Southwest College
High School Diploma -
Morningside High School
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