Joanna Padgett
Seattle,WA
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
25
25
years of professional experience
Work History
Shelter Monitor
Uplift Northwest
12.2023 - Current
- Strengthened relationships between shelter staff members through clear communication and teamwork efforts during challenging situations.
- Encouraged resident accountability and self-sufficiency through consistent enforcement of rules, expectations, and consequences for noncompliance.
- Increased overall satisfaction among residents by actively listening to concerns and implementing improvements based on feedback.
- Provided crisis intervention services when necessary, deescalating situations calmly and effectively.
- Monitored security cameras regularly to maintain a safe environment for all individuals within the facility at all times.
- Improved shelter cleanliness by supervising chores performed by residents on a rotating schedule according to established guidelines.
Dasher
DoorDash
01.2017 - 01.2023
- Provided stellar customer service, maintaining a 4.9/5 star customer rating
- Safeguarded sensitive customer information by diligently following company privacy policies during transactions.
- Resolved customer issues such as incorrect orders.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Developed and maintained professional relations between customer, store personnel, and company.
- Improved customer satisfaction by providing timely and accurate deliveries.
Private Aide for Various Clients
Self Employed Services
01.2002 - 01.2020
- Forged a lasting bond and achieved a meaningful relationship with clients and their families
- Monitored vital signs and reported any changes or concerns to healthcare professionals in a timely manner.
- Provided a variety of care including basic needs, recreational and educational programs, and daily living activities
- Performed household duties such as administering medication, laundry, cleaning, handicrafts and feedings
- Advocated needs to healthcare professionals
- Crafted a high quality of living through composing a high quality of life.
Certified Nursing Assistant
Pensacola Assisted Living Facility
01.1999 - 01.2002
- Administered nursing assistance to residents in a 50-bed long-term care facility
- Obtained specimens, weights, and vital signs of patients.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Education
Nursing Assistant Certification -
MGA Home Healthcare at Colorado Springs (CO)
01.2015
GED -
Lake City Community College/Gateway College (FL)
01.2008
Skills
- Proficient time management skills
- Certified in CPR/AED (2000-2020)
- De-Escalation Techniques
- Professional boundaries
- Cross-cultural sensitivity
- Compassionate communication
- Microsoft Office
- Crisis Intervention
- Data Confidentiality
- Resident support
- Collaboration and Teamwork
Timeline
Shelter Monitor
Uplift Northwest
12.2023 - Current
Dasher
DoorDash
01.2017 - 01.2023
Private Aide for Various Clients
Self Employed Services
01.2002 - 01.2020
Certified Nursing Assistant
Pensacola Assisted Living Facility
01.1999 - 01.2002
Nursing Assistant Certification -
MGA Home Healthcare at Colorado Springs (CO)
GED -
Lake City Community College/Gateway College (FL)