Joanna Palo
Wolcott,CT
Summary
I am a very driven student and worker. I have always strived for doing the best I can in my academics. I have made deans list and been acknowledged as a New England scholar over the last 3 years at University of Connecticut. I am very passionate about becoming a Speech and language pathologist, as shown in my job experience I have always loved working with children and find it extremely fulfilling to be able to make a difference. In between school and classes I go back home to manage my family's restaurant which has helped me tremendously in learning how to apply real life skills to solve problems and work with all types of people.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Morava Restaurant and Bar
Wolcott, CT
01.2022 - Current
- Supervised daily restaurant operations to ensure smooth workflow and service quality.
- Trained and mentored staff on customer service and operational procedures.
- Assisted in scheduling staff shifts to optimize coverage and efficiency.
- Managed inventory levels to maintain stock availability and minimize waste.
- Supported the implementation of promotional events to enhance customer engagement.
- Coordinated with suppliers for timely delivery of food and beverage items.
- Developed training materials for new hires to ensure consistent service standards.
- Monitored compliance with health and safety regulations across all restaurant areas.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Developed marketing strategies to enhance brand awareness across multiple platforms.
- Took orders and accurately entered them into the point-of-sale system.
- Provided excellent customer service in a fast-paced restaurant environment.
waitress
Buffalo Wild Wings
Southington, CT
01.2022 - 08.2023
- Provided excellent customer service in a fast-paced restaurant environment.
- Took orders for food and drinks and delivered them to guests.
- arrived to work timely and effectively while maintaining another Job and going to University
Daycare Teacher
Jack and Jill Daycare Center
Cheshire, Connecticut
02.2021 - 02.2022
- Supervised daily activities to ensure safety and promote positive interactions among children.
- Implemented developmental assessments to monitor children's growth and learning progress.
- Collaborated with parents to discuss children's needs and share educational resources.
- Facilitated group games and activities to encourage teamwork and social skills development.
- Managed classroom environment to create an inclusive and nurturing atmosphere for all children.
- Taught children foundational skills in colors, shapes and letters.
- Created a positive, nurturing environment for young students.
Volunteer
Jack And Jill Daycare
Cheshire, Connecticut
02.2021 - 02.2022
- volunteered hours to provide a clean learning space for children.
- assisted with activities and crafts
- I enjoyed creating a safe environment for students to learn and play
- Organized and led group games to encourage teamwork and social skills.
Education
High School Diploma -
Wolcott High School
Connecticut06-2022
Some College (No Degree) - Speech Language And Hearing Sciences
University of Connecticut
Storrs, CTSkills
- Classroom management
- Developmental assessments
- Customer service
- Team building
- Employee training
- Communication skills
- Conflict resolution
- Multitasking and organization
- Business development understanding
- Child development
Timeline
Assistant Manager
Morava Restaurant and Bar
01.2022 - Current
waitress
Buffalo Wild Wings
01.2022 - 08.2023
Daycare Teacher
Jack and Jill Daycare Center
02.2021 - 02.2022
Volunteer
Jack And Jill Daycare
02.2021 - 02.2022
High School Diploma -
Wolcott High School
Some College (No Degree) - Speech Language And Hearing Sciences
University of Connecticut