Joanna Parker
Kinston,USA
Summary
Dedicated Customer Service Specialist skilled in navigating complex customer interactions and fostering trust through effective communication. Proficient in CRM software for logging interactions and ensuring compliance, while consistently maintaining professionalism and composure in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Remote Catastrophe Customer Service Representative
QRM LLC
Kinston, NC
11.2024 - Current
- Delivered empathetic catastrophe support, resolving inquiries and boosting CSAT
- Guided policyholders on claims steps, reducing repeat contacts
- Coordinated with cross-functional teams, shortening first response times
- Logged interactions in CRM with accurate codes, enabling compliant audits
- Defused escalations calmly, restoring trust and closing cases in one touch
Customer Service Representative
QVC Call Center
Kinston, NC
09.2021 - 05.2022
- Resolved customer inquiries and issues across channels, ensuring positive experiences
- Tracked interactions in CRM to support timely follow-ups and efficient problem resolution
- Guided customers in product selection with tailored recommendations and support
- Streamlined order processing by accurately entering and confirming customer details
- Managed high call volume while maintaining professionalism and composure
Education
High School Diploma -
Trenton Central High School
Trenton, NJ06-1990
Some College (No Degree) - Early Childhood Education
Bowie State University
Bowie, MDSkills
- Customer support and guidance
- Multichannel communication
- Empathy and rapport
- Issue resolution
- Tech savvy
- CRM software proficiency
- Active listening
- Order processing
LANGUAGES
English
Timeline
Remote Catastrophe Customer Service Representative
QRM LLC
11.2024 - Current
Customer Service Representative
QVC Call Center
09.2021 - 05.2022
High School Diploma -
Trenton Central High School
Some College (No Degree) - Early Childhood Education
Bowie State University