Hi, I’m
Joanna Paylor
Customer service professional
San Diego,US
Summary
Accomplished management professional specializing in creating, launching and operating retail locations. Motivated sales professional with 6+ years sales representative experience. Desire to pursue a leadership position in a growing or established company.
Collaborative lead sales associate offers expertise in sales management and customer service. In-depth knowledge of inventory procedures and sales principles. Organized and goal-oriented team player with several years of extensive experience coordinating sales teams and supporting upper management.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
8
years of professional experience
Work History
Old NavySan Diego, CA
Lead Sales Associate
10.2022 - Current
Job overview
- Participated in regular staff meetings to discuss ideas for promotions or special events.
- Developed and implemented strategies to increase customer loyalty and satisfaction.
- Collaborated with other departments within the organization to ensure efficient workflow processes.
- Assisted customers with online ordering inquiries or problems.
- Developed pricing models that maximized profits while meeting customer expectations.
- Provided excellent customer service by addressing customer inquiries in a timely manner.
- Identified opportunities for process improvement and recommended changes as needed.
- Managed inventory levels by placing orders as needed.
- Generated leads through cold calling prospective clients or attending networking events.
- Identified opportunities for process improvements within the sales department.
- Promoted store credit card program by offering discounts for signing up.
- Organized store displays for maximum visibility of products.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Supervised a team of sales associates on daily tasks and operations.
- Maintained neatness and cleanliness throughout the store environment.
- Conducted weekly one-on-one meetings with sales associates to review performance goals.
- Developed strategies to increase sales and promote new products.
- Assisted with the training of new sales associates.
- Facilitated the completion of all necessary paperwork related to sales transactions.
- Monitored stock levels, identified discrepancies, and reported them to management.
- Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
- Provided customer service to ensure satisfaction.
- Promoted positive culture of teamwork and inclusion, increasing employee morale.
- Shared product knowledge to suggest merchandise and services to customers.
- Monitored performance of sales team and implemented improved methods to close gaps.
- Trained and developed new team members to improve product knowledge and selling abilities.
- Cross-trained on different positions to best support team during peak periods.
- Built repeat customer base by driving excellent loyalty program and data capture.
- Engaged customers and trained sales associates using strong knowledge of products and promotions.
Allstate Insurance CoSan Diego, California
Insurance Specialist
01.2019 - 10.2022
Job overview
- Analyzed financial statements to determine appropriate levels of coverage for clients.
- Evaluated customer applications and determined eligibility for coverage based on established criteria.
- Reviewed insurance policies to ensure compliance with existing regulations.
- Coordinated with other departments within the organization regarding issues related to policy administration.
- Conducted periodic audits of policy documents to ensure accuracy of information maintained.
- Assisted in the development of new products, services, and procedures to meet customer needs.
- Identified areas of potential fraud or abuse in claims processing activities.
- Ensured that customer data was kept confidential at all times in accordance with applicable laws and regulations.
- Monitored regulatory developments impacting the company's lines of business.
- Facilitated dispute resolution between customers and insurance providers when necessary.
- Developed and implemented strategies for reducing risk exposures and maximizing profitability.
- Negotiated terms of agreements with customers regarding coverage options and premiums.
- Analyzed insurance organizational structures, business and intermediaries, studying common clauses, policies and insurance contracts.
- Fostered relationships with customers to expand customer base and retain business.
- Resolved routine and complex issues by performing detailed research.
- Collaborated with carriers to resolve discrepancies in insurance payments.
- Closed sales on new policies by presenting insurance options to customers accurately and efficiently.
- Responded to customer inquiries and problems to promote great service.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
- Met with division leaders and consultants to discuss strategies to increase sales.
- Facilitated continuing service by processing changes in beneficiaries and analyzing policy loan applications.
- Interviewed prospective clients to obtain data about financial resources and needs.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Used mailings and phone solicitation and made presentations to groups at company-sponsored gatherings to gain new clientele.
- Sought out new clients and developed clientele by networking to find new customers.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
Things RememberedPrescott, Arizona
Sales Associate
08.2016 - 04.2018
Job overview
- Met incoming customers and provided immediate assistance
- Retrieved alternate items and sizes on request
- Listened to customer needs and preferences to provide accurate advice
- Increased purchase totals by recommending additional items
- Reviewed purchases for fraudulent activities
- Worked flexible schedule to accommodate changing customer levels
- Organized items in visually appealing manner
- Answered incoming telephone calls with professional and knowledgeable responses
- Created attractive displays
- Maintained up-to-date knowledge of customer buying habits
- Handled cash and input sale data into computer.
- Assisted customers with product selection, sizing and styling.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Developed promotional strategies to increase sales volume.
- Tracked sales performance metrics to identify trends in market place.
- Attended weekly team meetings to review performance goals and objectives.
- Demonstrated product features and benefits for customers' needs.
- Provided accurate information about products, prices and services.
Education
Primavera High School
High School Diploma from General Studies
Skills
- Inventory management
- Sales expertise
- Accurate money handling
- Documentation familiarity
- Active listening
- Verbal/written communication
- Outgoing personality
- Time management ability
- Enthusiasm
- Highly responsible and reliable
- Point of Sale (POS) system operation
- Works well under pressure
- Exceptional interpersonal skills
- Upbeat, outgoing and positive
- Food safety understanding
- Product Merchandising
- Inventory Control
- Relationship Building
- Loss Prevention
- Shift Scheduling
- Staff Supervision
- Sales strategy
- Customer Service
- Sales Promotions
- POS System Operation
- Product Promotions
- Client Relationship Building
- Cash Flow Management
- Pricing and Labeling
- Inventory and Stocking
- POS system expertise
- Goal-Oriented
- Meeting and exceeding sales goals
- Technical sales
- Pipeline Management
- Performance Assessment
- Negotiation
- Billing and Collections
- Customer care
- Schedule Preparation
- Cold-calling
- Cash Handling Accuracy
- Inventory Oversight
- Staff Training and Development
- Payment Processing
- Persistent and Resilient
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of [Number] staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Lead Sales Associate
Old Navy
10.2022 - Current
Insurance Specialist
Allstate Insurance Co
01.2019 - 10.2022
Sales Associate
Things Remembered
08.2016 - 04.2018
Primavera High School
High School Diploma from General Studies