Joanna Paz
Hialeah,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
CEO and Founder
Ms. Lolita Sparkle Cleaning Services
Miami, FL
03.2023 - Current
- Implemented technological solutions designed to improve operational effectiveness.
- Introduced innovative approaches that improved efficiency while reducing costs.
- Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
- Conducted presentations to outside groups to drive programs, policies and company objectives.
- Negotiated contracts with vendors to secure competitive pricing for goods or services.
- Optimized supply chain to reduce materials costs and improve distribution.
- Collaborated with marketing teams on campaigns aimed at increasing brand visibility in target markets.
- Developed strategies for improving customer service standards throughout the company.
- Conducted thorough interview processes to appoint new department heads.
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
- Determined revenue and profit impacts of market strategies and led business direction toward profitable channels.
- Developed and implemented strategic business plans to increase company profitability.
- Increased company revenue by $50,000 within first year.
- Led organization by establishing business direction and actualizing operational plans to meet goals.
- Analyzed market trends and customer data to inform decision-making processes.
- Assessed financial performance of the organization on a regular basis and identified areas for improvement.
- Reviewed current systems and processes regularly for potential improvements or upgrades.
- Oversaw corrective action plans to remedy structural, organizational and departmental issues.
- Negotiated and approved contracts between company and distributors, suppliers and other external entities.
- Oversaw budgetary and financial activities and implemented strategies to grow business and profits.
- Checked financial reports to confirm financial soundness and good operating margin.
- Hired, trained and mentored 5 staff members to maximize productivity.
- Established policies and procedures that promoted an ethical work environment.
- Represented the organization at conferences, events, and networking activities as needed.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Accounts Management Specialist
Regatta Real Estate Mgmt
Miami Beach , FL
12.2013 - 09.2022
- Provided customer service support with account inquiries and requests.
- Identified cost saving opportunities within existing accounts management processes.
- Assessed projects against budgets and timelines, keeping team and assignments on task.
- Performed daily audits of transactions to ensure accuracy and completeness.
- Coordinated with sales teams to ensure proper invoicing of customers for services rendered.
- Maintained up-to-date knowledge of relevant laws governing accounts management practices.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Oversaw full accounting cycle and prepared applicable financial statements.
- Posted financial data in Excel spreadsheets and managed inventory.
- Checked and reconciled accounts payable and receivable, maintained balance sheet accounts and prepared wires and transfers for monthly distributions and mortgage payments.
- Ensured that all required documents were obtained prior to initiating the reconciliation process.
- Identified, researched, and resolved discrepancies between internal records and financial statements.
- Assisted in the development of new procedures related to the reconciliation process.
- Provided training sessions on proper reconciliation techniques and procedures as needed.
- Performed detailed analysis on current reconciliation processes to identify areas for improvement.
- Monitored loans and accounts payable to confirm payments are current.
- Interfaced with external auditors during periodic audits of Accounts Payable and Receivable functions.
- Researched and resolved customer inquiries regarding account status and payment issues.
- Performed financial calculations for amounts due, interest charges and balances.
- Prepared and processed payrolls.
- Matched orders with invoices and recorded required information.
- Managed accounts receivable and payables processes, including invoicing, payments, and collections.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Provided support for Accounts Payable and Receivable staff when needed.
- Implemented new procedures to improve accuracy and efficiency of the accounting process.
- Ensured compliance with applicable laws, regulations, policies, and procedures for accounts payable and receivable activities.
- Prepared journal entries related to accounts payable and receivable activities.
- Verified vendor invoices against purchase orders prior to processing payments.
- Assisted in the development of annual budgets by providing input on expected expenses related to accounts payable and receivable activities.
- Reconciled bank statements on a regular basis.
- Coordinated with internal departments as needed to resolve any discrepancies or disputes in billing or payment information.
- Processed vendor payments accurately and efficiently.
- Performed bookkeeping and accounting consulting services.
- Reduced financial discrepancies by accurately managing accounting documentation.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Assisted with customer requests and answered questions to improve satisfaction.
- Leveraged Tops/Tops1, Quickbooks, Strongroom, Microsoft, Teams, skills to input and compile data gathered from various sources.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Planned and completed group projects, working smoothly with others.
Education
Associate of Science - Business Administration And Management
UNLV University
Las Vegas, NVSkills
- Sustainable Business Models
- Consulting
- Strategic Planning
- Business Planning
- Policy Development
- Cash Management
- Staff Management
- Organizational Management
- Project Management
- Fiscal Management
- Risk Management
- Contract Management
- Negotiation
- Account Management
- Profit & Loss
- Budgeting and Cost Control
- Risk Assessments
- Relationship Management
- Operating Budgets
- Productivity Performance
- Corporate Leadership
- Organizational Leadership
- Process Improvements
- Business Administration
- Business Development
- Financial Administration
Timeline
CEO and Founder
Ms. Lolita Sparkle Cleaning Services
03.2023 - Current
Accounts Management Specialist
Regatta Real Estate Mgmt
12.2013 - 09.2022
Associate of Science - Business Administration And Management
UNLV University
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