Joanna Pell
Wheeling,WV
Summary
Developed skills in compassionate and highly organized environment, excelling in providing support and managing sensitive tasks. Proven ability to coordinate services, handle administrative responsibilities, and offer meaningful assistance to individuals. Looking to transition into new field where these skills can contribute to creating positive experiences and outcomes.
Overview
16
16
years of professional experience
Work History
Funeral Director/Crematory Operator
Bauknecht-Altmeyer Funeral Homes
11.2021 - Current
- Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Managed all aspects of funeral arrangements for smooth and efficient service delivery.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Increased customer retention, skillfully addressing concerns and resolving conflicts.
- Upheld legal compliance with local regulations regarding burials, cremations, and embalming practices.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- Developed strong relationships within the community through outreach initiatives and networking events.
- Picked up deceased at private homes, hospitals and county morgues.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
Branch Manager
Belmont Savings Bank
05.2021 - 10.2021
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Complied with regulatory guidelines and requirements.
- Consulted customers to boost product sales and services.
Customer Service Supervisor
Unified Bank
08.2012 - 05.2021
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Substitute Teacher
Marshall County Schools
01.2009 - 05.2012
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
Education
Master of Arts - Teacher Leadership
Phoenix University
Phoenix, AZ12-2012
Bachelor of Arts - Elementary Education K-6
West Liberty State University
West Liberty, WV05-2008
High School Diploma -
John Marshall High School
Glen Dale, WV05-2003
Skills
- Organized
- Empathetic
- Hardworking
- Determined
Timeline
Funeral Director/Crematory Operator
Bauknecht-Altmeyer Funeral Homes
11.2021 - Current
Branch Manager
Belmont Savings Bank
05.2021 - 10.2021
Customer Service Supervisor
Unified Bank
08.2012 - 05.2021
Substitute Teacher
Marshall County Schools
01.2009 - 05.2012
Master of Arts - Teacher Leadership
Phoenix University
Bachelor of Arts - Elementary Education K-6
West Liberty State University
High School Diploma -
John Marshall High School
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