Joanna Perez
Account Manager
Spanish Fork,UT
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Account Manager and Team Lead
Little Giant Ladder Systems
Springville, United States
01.2020 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Initiated timely response to emails, voicemails and written correspondence.
- Assisted with new hire processing and existing training programs.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Facilitated training for associates through daily coaching and regular performance appraisals.
Education
Master of Arts - English Language And Literature
Southern New Hampshire University
Manchester, NH 10.2019 - 03.2022
Skills
Daily workflow improvement
Employee Evaluation
Account management
Staff education and training
Performance improvement
Flexible and Adaptable
MS Office
Decision-Making
Critical Thinking
Timeline
Account Manager and Team Lead
Little Giant Ladder Systems
01.2020 - Current
Master of Arts - English Language And Literature
Southern New Hampshire University
10.2019 - 03.2022