Joanna Perez
National City,CA
Summary
Dynamic professional with extensive experience in patient intake and appointment scheduling at Sharp Health Care. Proven track record of enhancing patient satisfaction through exceptional customer service and efficient queue management. Bilingual in Spanish, ensuring HIPAA compliance while fostering trust in healthcare settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Contact Center Representative
Sharp Health Care
03.2024 - Current
- Boosted patient satisfaction through efficient service during check-ins and scheduling.
- Maintained strict HIPAA compliance while handling sensitive documents.
- Quickly adapted to policy changes, ensuring efficiency and accuracy in tasks.
- Managed high call volumes by triaging requests to appropriate departments.
- Optimized appointment schedules, reducing patient wait times and coordinating with staff.
- Streamlined clinic workflow by managing patient records and ensuring accurate medical documentation.
Cashier
Target
03.2020 - 01.2023
- Worked flexible schedule and extra shifts for business needs.
- Greeted and responded promptly to customer requests.
- Welcomed customers and assessed needs effectively.
- Operated cash register accurately for various transactions.
- Built customer relationships to promote repeat business.
- Maintained balanced cash drawer with accurate accounting.
- Helped customers complete purchases and join rewards programs.
- Assisted with returns, refunds, and transaction issues.
Medical Assistant
Weight Loss Clinic
09.2015 - 12.2018
- Gathered client medical history, medication details, symptoms, allergies.
- Guided patients to exam rooms, answered questions, prepared for exams.
- Managed medical records through filing, organizing, scanning documents.
- Established patient relationships via effective communication fostering trust in care.
- Enhanced patient satisfaction by delivering compassionate care and addressing needs promptly.
- Monitored medical supply levels and submitted orders before depletion.
- Performed routine lab tests to aid diagnosis and treatment.
Education
High School Diploma - General Studies
San Diego City College
San Diego, CA07.2016
Medical Assistant Certificate - Health Education
Concorde Career College
San Bernardino, CA06.2008
Skills
- Appointment scheduling
- Patient intake
- Scheduling appointments
- Patient greeting
- Office administration
- Data entry proficiency
- Document filing
- FLUENT IN Spanish
- Electronic health records
- Healthcare industry
- Queue management
- Appointment reminders
- Appointment confirmation
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Patient confidentiality
Certification
Medical Assistant Certificate
Timeline
Contact Center Representative
Sharp Health Care
03.2024 - Current
Cashier
Target
03.2020 - 01.2023
Medical Assistant
Weight Loss Clinic
09.2015 - 12.2018
High School Diploma - General Studies
San Diego City College
Medical Assistant Certificate - Health Education
Concorde Career College
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