Summary
Overview
Work History
Education
Skills
Timeline
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Joanna Picar

FULLERTON

Summary

Dynamic and results-driven professional with extensive experience in customer service and team management at Bad Ass Coffee Of Hawaii. Proven expertise in barista training and inventory management, enhancing operational efficiency and customer satisfaction. Adept at resolving issues with empathy while maintaining high standards of cleanliness and service excellence.

Overview

15
15
years of professional experience

Work History

Barista Shift Supervisor

Bad Ass Coffee Of Hawaii
10.2022 - Current
  • Supervised daily operations, ensuring high-quality beverage preparation and customer service standards.
  • Trained and mentored new baristas on coffee brewing techniques and equipment use.
  • Managed shift schedules, optimizing staffing to meet peak service demands effectively.
  • Implemented inventory management practices, reducing waste and maintaining product availability.
  • Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.

Passenger Service Agent

Airport Terminal Services Inc
07.2022 - 09.2023
  • Provided exceptional customer service to passengers, addressing inquiries and resolving issues promptly.
  • Coordinated baggage handling operations, ensuring timely processing and delivery to enhance passenger experience.
  • Assisted in check-in procedures, verifying passenger information and managing boarding passes efficiently.
  • Monitored flight schedules and communicated updates to passengers, maintaining accurate information flow.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.

Ticketing Supervisor

Disneyland Resort
06.2010 - 05.2021
  • Trained and mentored team members on ticketing software and customer service protocols.
  • Collaborated with event coordinators to streamline ticketing processes for various events.
  • Assisted ticketing department staff with handling of internal ticket allotments and allocations for events.
  • Managed a team of ticket agents, ensuring accurate and timely processing of ticket transactions.
  • Enhanced customer satisfaction by resolving ticketing issues promptly and efficiently.

Education

Certificate - Digital Marketing

Wilmington University
New Castle, DE
06-2019

Skills

  • Cleanliness maintenance
  • Barista training
  • Cash handling accuracy
  • Drink preparation speed
  • Shift scheduling
  • Supply ordering
  • POS system operation
  • Customer service
  • Inventory management
  • Food safety
  • Staff management

Timeline

Barista Shift Supervisor

Bad Ass Coffee Of Hawaii
10.2022 - Current

Passenger Service Agent

Airport Terminal Services Inc
07.2022 - 09.2023

Ticketing Supervisor

Disneyland Resort
06.2010 - 05.2021

Certificate - Digital Marketing

Wilmington University

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