JOANNA PIRKLE
Jamaica,NY
Summary
Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. I’m interested in bringing superior investigative, decision-making skills and quick thinking assessment knowledge to a team-oriented and progressive group in which there is room for growth and advancement. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
19
19
years of professional experience
Work History
Principal Associate Administrative
NYPD Queens Tow Pound
08.2022 - Current
- Processing of towed/booted vehicles
- Remove/add of license plates in CTOPS system
- Process payments for traffic violations that are in judgment for Department of Finance
- Supervise cashiers and verify voucher documentation for vehicle release
- Handle incoming calls and direct callers to appropriate NYPD department or employee
- Oversee staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Volunteered to help with special projects of varying degrees of complexity
Senior Police Administrative Aide
NYPD Queens Court Section
01.2019 - 08.2022
- Researching of active and/or open warrants through DAS Lite and E-Justice systems
- Investigate arrested individuals for prior New York City warrants or open fugitive out of state warrants
- Training of new personnel – civilian and uniformed officers in E-Arraignment systems
- Creation of arrests upgraded by Queens DA through Omniform system
- Supervision of police administrative aides that work within Fax Department
- Creation of E-Arraignment training manual for future hires
- Utilization of Omniform and E-Arraignment to input crime report details into department’s internal database system
- Kept office equipment functional and supplies well stocked to promote efficient operations
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout Fax Department
- Followed department’s data integrity processes to verify confidentiality of arrest cases and recorded information.
- Skilled at working independently and collaboratively in team environment
- Proven ability to learn quickly and adapt to new situations
- Worked well in team setting, providing support and guidance
- Excellent communication skills, both verbal and written
- Passionate about learning and committed to continual improvement
Senior Police Administrative Aide
NYPD Brooklyn Court Section
06.2017 - 01.2019
- Researching of active and/or open warrants through DAS Lite and E-Justice systems, breakdown and docketing of court packages
- Oversaw in approved automation of office operations
- Supervised police administrative aids who conducted warrant searches
- Handled incoming calls and directed callers to appropriate NYPD department or employee
- Utilized Omniform and E-Arraignment to input crime report details into department’s internal database system.
- Self-motivated, with strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked effectively in fast-paced environments
- Excellent communication skills, both verbal and written
- Strengthened communication skills through regular interactions with others
- Organized and detail-oriented with a strong work ethic
Senior Police Administrative Aide
NYPD 88th Precinct
03.2014 - 06.2017
- Oversaw all court appearances, details and overtime distribution to appropriate staff
- Supervised all police administrative aides in Roll Call division
- Trained new police administrative aides or assigned police officers on Roll all procedures
- Composed, edited and typed complex memos and reports with job-related software
- Handled incoming calls and directed callers to appropriate NYPD department of employee
- Kept office equipment functional and supplies well-stocked to promote efficient operations
- Handled a variety of administrative tasks daily as needed by Commanding Officer of command.
Police Administrative Aide
NYPD 77th Precinct
03.2007 - 03.2014
- Interviewed complainants, prepared and entered all civilian complaint reports
- Prepared and kept track of Admin Lieutenant’s schedule of all upcoming details and overtime posts for staffing purposes
- Completed Roll Call assignments, which included sending any notifications for court appearances, details or mandatory overtime assignments.
- Performed daily typing and filing for major crimes unit
- Entered information from crime reports into police department's database using Omniform
- Answered phone and provided assistance to callers under supervision of watch officer
Administrative Assistant
NYC Parks & Recreation
01.2005 - 11.2005
- Interviewed, prepared and entered all event applicants
- Entered all approved event applications into Recware system
- Kept Park Commissioner’s calendar up to date with all meetings and events to be attended by Park Commissioner
- Prepared and distributed in-house notices and memos to staff
- Assisted Events Director with all data entry and applicants processing
- Handled all phone calls, answered questions correspondence, record tracking and data communications, resulting in improved automation of office operations
- Inventoried and ordered supplies for office as needed.
Education
Police Administrative Aide Training Course) -
NYPD Police Academy
New York, NY2007
Master of Science - Forensic Psychology
Monroe College
The Bronx, NY06.2025
Bachelor of Arts - Psychology
CUNY York College
Queens06.2022
Skills
- Business Correspondence
- Document and File Management
- Bilingual in Spanish and English
- Computers and Technology
- Dispute Resolution
- Research and Analytical Skills
- Customer Relations and Communications
- Cash Drawer Management
- Employee Communications
- Administrative Staff Supervision
- Administrative Procedures
- Multi-Line Telephone Systems
- Administrative Management
- Issue Response and Resolution
- Staff Orientation and Training
Timeline
Principal Associate Administrative
NYPD Queens Tow Pound
08.2022 - Current
Senior Police Administrative Aide
NYPD Queens Court Section
01.2019 - 08.2022
Senior Police Administrative Aide
NYPD Brooklyn Court Section
06.2017 - 01.2019
Senior Police Administrative Aide
NYPD 88th Precinct
03.2014 - 06.2017
Police Administrative Aide
NYPD 77th Precinct
03.2007 - 03.2014
Administrative Assistant
NYC Parks & Recreation
01.2005 - 11.2005
Police Administrative Aide Training Course) -
NYPD Police Academy
Master of Science - Forensic Psychology
Monroe College
Bachelor of Arts - Psychology
CUNY York College
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