Joanna Plancarte
Bedford,tx
Summary
Results-driven Cashier Supervisor with expertise in customer service, complaint resolution, and employee training. Skilled in fostering a positive workplace atmosphere, ensuring efficiency in cash register operations, and mentoring team members to achieve performance targets.
Overview
6
6
years of professional experience
Work History
Cashier Supervisor
CVS Pharmacy
Irving
06.2022 - 11.2024
- Supervised daily cash register operations to maintain transaction accuracy and efficiency.
- Trained new cashiers on policies and procedures, enhancing team performance and service quality.
- Balanced and reconciled registers at shift's end after counting tills with start money.
- Monitored shift-level performance, coaching on proper cash handling practices to improve compliance.
- Processed refunds and exchanges promptly, adhering to established policies.
- Fostered a positive workplace atmosphere by recognizing employee contributions through rewards programs.
Cashier
Sam's Club
Dallas
03.2019 - 04.2022
- Processed customer transactions swiftly at the point of sale.
- Provided product recommendations and answered inquiries, improving customer satisfaction.
- Addressed customer complaints promptly, fostering a positive shopping environment.
- Maintained clean and organized checkout area and merchandise displays, enhancing customer experience.
- Provided carry-out service to customers after transactions were completed.
Education
RDA -
Concorde Career College
Grand Prairie, TX09-2023
High School Diploma -
Irving High School
Irving, TX06-2017
Skills
- Cash handling procedures
- Refund management
- Issue resolution
- Customer service
- Performance monitoring
- Sales achievement
- Staff training
- Coaching staff
- Store organization
- Merchandising strategies
- Loss prevention
- Store opening and closing
- Health compliance
Languages
English
Professional
Spanish
Professional
Timeline
Cashier Supervisor
CVS Pharmacy
06.2022 - 11.2024
Cashier
Sam's Club
03.2019 - 04.2022
RDA -
Concorde Career College
High School Diploma -
Irving High School