Summary
Overview
Work History
Education
Skills
Timeline
Projects
Generic

Joanna Ponce Rodriguez

Summary

Motivated and detail-oriented team Leader with 3+ years of experience overseeing operations, reconciling payments, and supporting customer service in fast-paced environments. Recent graduate of Austin Community College's Accounting & Bookkeeping program, with hands-on QuickBooks Online training and a solid foundation in A/P, A/R, and financial reporting. Ready to bring a combination of practical leadership experience and new technical skills to contribute accuracy, efficiency, and professionalism in an accounting support role.

Overview

3
3
years of professional experience

Work History

Team Leader

Whataburger
08.2023 - Current
  • Led cash handling operations with daily accuracy between $2,000 and $5,000, ensuring precise financial recordkeeping and compliance with company standards.
  • Documented and implemented cashier close-out procedure, to reduced discrepancies by 12% and save 2 hours of manual labor weekly.
  • Oversaw the month-end close process to ensure no errors in the reporting system for any cashiers, and made necessary corrections.
  • Reconciled daily transactions and maintained organized financial records, supporting operational compliance and audit readiness.
  • Managed scheduling, inventory monitoring, and vendor coordination, including invoices, purchase orders, and supply tracking to ensure efficient daily operations and minimize disruptions.

Team Member

Whataburger
04.2022 - 08.2023
  • Processed customer transactions via cash, credit, and mobile using POS systems with 100% accuracy ensuring reliable recordkeeping.
  • Delivered accurate, friendly service to 200+ customers per shift in a fast-paced, high volume environment, ensuring positive guest experiences and repeat business.
  • Ensured compliance with company policies while handling sensitive financial and customer information, safeguarding accuracy and confidentiality.
  • Supported store revenue growth by upselling promotions and menu add-ons, contributing to a 10–15% increase in average ticket sales during peak shifts.

Education

Accounting/Bookkeeping Certification -

Austin Community College
Austin, TX
01.2025

William B Travis High School
Austin, TX
05.2022

Skills

  • Financial Reporting
  • QuickBooks Online
  • Microsoft Excel/Word
  • Accounts Payable
  • Accounts Receivable
  • Detail-oriented
  • Problem Solving
  • Time management
  • Communication skills (English/Spanish)
  • Payroll Support
  • Multi-tasking
  • Adaptability
  • Computer Proficiency

Timeline

Team Leader

Whataburger
08.2023 - Current

Team Member

Whataburger
04.2022 - 08.2023

Accounting/Bookkeeping Certification -

Austin Community College

William B Travis High School

Projects

INFLOW HEATING AND COOLING-BOOKKEPING

  • Set up QuickBooks Online from scratch, including chart of accounts, customers, vendors, payroll, and purchase orders.
  • Managed accounts payable and accounts receivable, entering invoices and tracking payments to maintain accurate financial records.
  • Performed credit card and bank reconciliations and generated financial reports to support informed business decisions.
  • Streamlined bookkeeping processes by reviewing transactions, identifying discrepancies, and implementing solutions to improve accuracy and efficiency.

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