Joanna Posada
Bryan,TX
Summary
Results-driven professional motivated by achieving goals and success. Proactive approach and excels in effectively communicating with diverse audiences, ranging from technology experts to executives and business professionals. Demonstrates empathy, dependability, and genuine enthusiasm for ensuring customer satisfaction.
Overview
4
4
years of professional experience
Work History
Bank Teller
PNC Bank
11.2022 - 03.2023
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Insurance Advocate
Go Health
08.2021 - 08.2022
- Answered calls efficiently and effectively
- Increased customer satisfaction by resolving Medicare payment issues
- Resolved insurance challenges effectively.
- Was employee of the month early 2022
- Exceeded goals and metrics on a consistent monthly basis
- Offered consistent advice to enhance call performance of teammates.
Personal Shopper
Walmart
01.2020 - 03.2021
- Assessed customer needs and upsold services to increase online pick up sales
- Talked to customers to figure out the best way to solve service and billing issues
- Provided necessary support to meet needs effectively.
Assistant Manager
Dunkin Donuts
06.2019 - 01.2020
- Enhanced customer experience by promptly handling orders.
- Conducted inventory checks for store.
- Trained new staff members.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Sealy High School
Sealy, TX05.2019
Skills
- Customer service
- Team management
- Problem resolution
- Clear Communication
- Quality Assurance
- Dependable and Responsible
- Customer advocate
- Team building
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Cash counting
- Customer relationship development
- Patience and empathy
- Transaction processing
- Listening and comprehension
Additional Information
Professional references:
•PNC Bank-
-Lupe Welder (ABM, intern BM)
+1 (979) 220-4237
•GoHealth
-Laura Andrade (Team Leader, Manager)
+1 (305) 684-1145
Timeline
Bank Teller
PNC Bank
11.2022 - 03.2023
Insurance Advocate
Go Health
08.2021 - 08.2022
Personal Shopper
Walmart
01.2020 - 03.2021
Assistant Manager
Dunkin Donuts
06.2019 - 01.2020
High School Diploma -
Sealy High School