JOANNA RAINBOLT
Spokane
Summary
Fantastic critical thinker with great memory and efficiently organize vast amounts of data. Organized, detail-oriented professional with strong communication skills, adaptable, and proficient in remote and in-person team environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Resource Specialist (Remote)
Family Impact Network
02.2020 - 06.2025
- Acted as liaison between social workers, families, and an private provider network to facilitate family visitation and family support services.
- Reviewed incoming referrals for completeness and accuracy before distributing them to providers.
- Maintained consistent communication with partners to confirm availability, resolve issues, and ensure timely delivery of support.
- Thrived in a fast-paced remote environment while accurately tracking referrals, responses, and service status.
Safety Officer / CPR Instructor
2020 Plumbing and Heating Inc.
09.2017 - Current
- Deliver CPR and first aid training to employees, ensuring compliance with OSHA standards.
- Conduct safety inspections, implement preventive measures, and maintain accurate records.
- Support management in developing and enforcing safety policies.
Barista
Starbucks
05.2016 - 09.2017
- Provided exceptional customer service in a fast-paced environment.
- Prepared beverages, managed cash handling, and maintained store cleanliness.
Emergency Medical Technician
Liberty Ambulance
12.2014 - 04.2016
- Responded to emergency calls and delivered pre-hospital care.
- Documented patient assessments and coordinated with hospital teams.
Emergency Medical Technician
Lifeline Ambulance
12.2012 - 03.2014
Emergency Medical Technician
American Medical Response
10.2013 - 01.2014
Customer Service Specialist
Office Depot
12.2010 - 08.2012
- Assisted customers with purchases, returns, copy & print products and product support.
- Managed inventory and performed accurate point-of-sale transactions.
Education
High School Diploma -
Riverside City High School
Riverside, CABachelor of Arts, Elementary Education
Western Governors University
Salt Lake City, UT10-2028
Skills
- Resource Coordination & Remote Support
- Client Needs Assessment & Referrals
- Customer Service & Communication
- Organizational & Planning Skills
- Data/Information Management & Documentation
- MS Office Suite
- Outlook
- Social Media
- Typing Speed: 45 WPM
Certification
- Emergency Medical Technician Certification — Riverside Community College
- Occupational Health & Safety Certification Program — California State University, Dominguez Hills
Timeline
Resource Specialist (Remote)
Family Impact Network
02.2020 - 06.2025
Safety Officer / CPR Instructor
2020 Plumbing and Heating Inc.
09.2017 - Current
Barista
Starbucks
05.2016 - 09.2017
Emergency Medical Technician
Liberty Ambulance
12.2014 - 04.2016
Emergency Medical Technician
American Medical Response
10.2013 - 01.2014
Emergency Medical Technician
Lifeline Ambulance
12.2012 - 03.2014
Customer Service Specialist
Office Depot
12.2010 - 08.2012
High School Diploma -
Riverside City High School
Bachelor of Arts, Elementary Education
Western Governors University
ADDITIONAL INFORMATION
References available upon request
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