Joanna Ramirez
Chicago,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase customer satisfaction.
Overview
3
3
years of professional experience
Work History
Front Desk Associate
WFS Worldwide Flight Services
05.2023 - Current
- Welcoming passengers and ensuring all their documents are up to date and providing them with important information.
- Multi-task and ensure that every passenger is comfortable, safe, and well-informed of flight schedules, aircraft delays, weather concerns.
- Assisting passengers who are disabled and traveling with small children.
- Checking in luggage, taking reservations, and selling tickets.
- Daily demonstrating interpersonal skills to achieve excellent customer service.
Receptionist Cashier
Mermaid Spa
10.2021 - 05.2023
- Greet customers coming in and provide information about salon services
- Answer phones book appointments and maintain accounts and clients’ records
- Uploading pictures of their services on social media to promote them
- Manage front office reception area by cleaning and organizing
- Leadership Skills
- Braven: Member
- Learned how to grow and improved professionally and can perform well at work
- Worked in team groups to develop our networking and enhance our communication.
Rental assistance advocate
03.2020 - 06.2021
- Work with clients and their needs and assisted them with proper programs that they qualify for
- Interacted with them while listening to their personal problems
- Support them through their struggles during covid-19
- Entering data and analyzing each case and reaching out to them.
Education
Criminal Justice
National Louis University
2021
Skills
- Workshop Experience
- Communication
- Leadership development,
- Time Management
- Adaptability and flexibility
- Organization and prioritization
- Excellent customer service
Timeline
Front Desk Associate
WFS Worldwide Flight Services
05.2023 - Current
Receptionist Cashier
Mermaid Spa
10.2021 - 05.2023
Rental assistance advocate
03.2020 - 06.2021
Criminal Justice
National Louis University
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