Joanna Ramirez
Roosevelt,UT
Summary
Motivated & highly driven individual, with over 8+ years of financial experience. Adept knowledge in building relations, team oriented, leadership experience, task driven, proactive, & a strong ability to adapt to change.
Overview
9
9
years of professional experience
Work History
Personal Banker
Wells Fargo Bank
11.2015 - Current
- Analyze customer data/reports for production of key insights
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Improve sales quotas by identifying customer needs, & offering products that best suit client needs
- Manage consumer and business branch level portfolios & review profitability results
- Managed client’s relationship in a revenue generating role by facilitating fundings to help achieve client’s objectives
- Identify business execution opportunities and provide guidance on strategies, operations, and financial management for the purpose of process improvements
- Collaborated with internal departments (including business analysts, general ledgers, account payable to resolve discrepancies
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Organized and managed sensitive data, retrieve and deliver information quarterly
- Explore new avenues on & off-site to identify areas of opportunity to bring new businesses
- Conduct Notary, Medallion Signatures , wire transfers and NMLS register loan officer.
- Attend continuous education seminars through Wells Fargo Bank
- Lead team role in operations risk management & assist with new hiring training.
- Promote small businesses support with conversation starters & building relations
- Greet & assist clients in a professional manner, answering questions, & developing strategic financial planning solutions (Consumer and Business relationships, 401K, Roth IRA, Investments, etc)
Teller
Wells Fargo Bank
10.2014 - 11.2015
- Performed bank transactions, & maintained teller drawer
- Executed deposits, withdraws, payments, counter checks, & customer inquiries
- Carried out an accurate money count for teller drawers, vault and ATM manually & electric
- Referred customers to personal bankers, for banking needs
- Aided clients at ATM’s & assisted with digital app navigation
- Maintained a friendly, professional, & welcoming demeanor to all clients
- Offered/promoted products & services to clients.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
Bachelors of Business Administration -
Citrus College
Azusa, CA2012
High School Diploma - Communication
Gladstone High School
Azusa, CA2010
Skills
- Sales Expertise
- Project Management
- Data Analysis
- Bilingual
- Solution Oriented
- Microsoft Office
Timeline
Personal Banker
Wells Fargo Bank
11.2015 - Current
Teller
Wells Fargo Bank
10.2014 - 11.2015
Bachelors of Business Administration -
Citrus College
High School Diploma - Communication
Gladstone High School