Joanna Ramirez
Euless,Tx
Summary
Results oriented and decisive operation and systems leader offering 20+ years of experience in the healthcare industry. Specialize in leading qualitative Software Application and Team Integrations in rapid environments for Primary Care, Ambulatory, Ancillary and other sectors. Innovative in building workflow proficiency by aligning system capabilities with business needs through executive, clinical and departmental collaborations. Respected professional with values centered around strong work ethic and commitment to team.
Overview
18
18
years of professional experience
Work History
Director, EHR Product Management
Healthcare Associates of Texas
11.2018 - Current
- Supported 80+ physician group practice with 15+ locations, multiple applications with hosted environments
- Built IT Software division by recruiting and training personnel to support Acquisitions and Development with 10+ direct reports
- Facilitated cross-functional collaboration for improved decision-making processes within the organization for example establishing ongoing steering committees to include Executive, Finance, Billing, IT, Operations, Compliance, HR and Clinical representation
- Spearheaded innovative approaches to resource allocation and strategic planning for repeatable and improved integrations with streamlined approach reducing timelines by 75%
- Developed qualitative New Hire Training Programs and Physician Configuration Protocols to handle on and offboard requirements
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory guidelines Health Information Exchange, API's and Product Activations such as Online Check In
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas which cultivated SME's recognized by peers and extending to leadership
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations such as performance evaluation for version upgrades or helpdesk support
- Leveraged technical solutions to optimize clinical workflows which included 5 lab interfaces, 8 specialized dashboards/modules, configured tasking systems, patient engagement product activations to drive patient portal adoption from 35% to 90%
- Utilized professional networks and industry knowledge to strengthen client relationships
Operations and Systems Manager
American Institute of Gastric Banding, AIGB
08.2014 - 03.2017
- Enhanced operational performance and system integrity by working with internal and external departments
- Analyzed situations, evaluated alternatives, and implemented solutions within standards
- Worked and communicated with wide range of people such as peer, vendor, leadership and executive roles
- Financial responsibility included working within budget to complete projects, negotiating vendor contracts, assisting with budget development
- Collaborated with Managers for closure of centers, confirmed and arranged patient continuity of care per pipeline needs, drove system campaigns for closing announcements and worked with each market to ensure support on specific needs
- Responsible for reviewing vendor contracts, negotiated termination fees and software licensing
- Documented and enforced medical records transition plan for EMR and paper files per compliance guidelines
Operations Project Manager
AIGB
11.2009 - 07.2014
- Primarily responsible for development and follow through of complex diagnostic initiatives
- Planned, organized, and standardized work flows that provided high quality work product
- Bolstered corporate training to include best practice management for key roles such as Center Directors and Management
- PM and EMR Implementation participation with vendor demo and selection, merged system and operational workflows, Go Live trainer
- Designed PM Roadmap with functionality to communicate and measure completion of insurance and medical requirements needed prior to surgery
- Launched and coordinated Travel Program which gave new pathway options for patient to materialize surgery
Patient Advocate Program Manager
AIGB
07.2006 - 10.2009
- Initiated structured training program with Advocate goals, expectations and performance measures
- Consistently monitored trend and benchmark reports and addressed findings directly with respective center (approximately 12)
- Knowledge expert on financial programs and procedure pricing, housed centralized program details and published changes
- Provided on site refresher training and acted as back up Advocate when needed
- Responded to patient concerns and questions with compassionate and knowledgeable service.
Education
B.S. in Biology -
University of Texas At San Antonio
San Antonio, TX05.2005
Skills
- Business Leadership
- Teamwork and Collaboration
- Goal Oriented Motivator
- Change and Influence Champion
- Program and Organizational Development
- Tech Forward Initiatives
- Product Advancement
- Strategic, Agile and Resourceful
- Creative and Effective Problem Solver
- System and Regulatory Compliance
- Data Management and Analysis
- Maintenance and Performance Improvement
Accomplishments
2022 - United Health Group, Optum Super Hero Award
Languages
Spanish
Native or Bilingual
Timeline
Director, EHR Product Management
Healthcare Associates of Texas
11.2018 - Current
Operations and Systems Manager
American Institute of Gastric Banding, AIGB
08.2014 - 03.2017
Operations Project Manager
AIGB
11.2009 - 07.2014
Patient Advocate Program Manager
AIGB
07.2006 - 10.2009
B.S. in Biology -
University of Texas At San Antonio
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