Joanna Ramirez
Ormond Beach
Summary
Dynamic professional with a proven track record in customer service and complaint handling, honed at Command Medical Products. Expert in fostering customer relations and managing classroom environments, showcasing bilingual capabilities and exceptional communication skills. Demonstrates an above and beyond service mentality, ensuring satisfaction and revenue retention without relying on numerical data.
Overview
16
16
years of professional experience
Work History
Sales Executive
Furniture Leisure
02.2022 - Current
- Present price quotes to our customer base (HOAs, Schools, Municipalities, Resorts, Water parks, Theme Parks etc.) for outdoor pool and park furnishings.
- Offer above and beyond, one on one customer service experience from order placement to final delivery to our parent company and its four additional sister company websites.
- Follow leads by means of email or phone calls with the goal of increasing monthly sales.
- Multi task by taking inbound phone calls, emails, and inquiries through our online chat system to generate a quote, answer order status inquiries, or provide product specifications not located on our website.
Customer Service/ Sales
Command Medical Products
05.2018 - 02.2022
- Communicate weekly with Project Manager during project meetings to update timeline, ship dates, or discuss any updates to medical device drawing and specifications.
- Led customer service strategies to promote engagement and build service-focused environment.
- Trained new hires on all company policies and procedures to ensure continued proper support to our customers as well as our client account managers.
- Routed inquiries and escalated calls outside my area of expertise to the appropriate department or leadership team member.
- Completed and processed paperwork and record with attention to detail to ensure accurate entry of important data in company CRM.
- Addressed customer issues promptly to maintain satisfaction and preserve revenue streams.
Customer Service Representative
J & P Cycles
02.2016 - 05.2018
- Managed inbound calls in a call center environment with 80+ agents to respond to inquiries and resolve concerns.
- Responsible for order entry, up selling, completing returns, checking for product availability, and issuing refunds.
- Assisted associates with international customers requiring Spanish assistance.
- Documented detailed notes in CRM system to track customer interactions.
- Headed up the Claims Department by reporting all lost or damaged shipments to UPS.
Paraprofessional Educator
Wauconda School District 118
08.2009 - 09.2016
- Co-Teaching under the supervision of Certified Teacher in a dual grade level Bilingual classroom.
- Assisted certified staff in devising strategies for reinforcing learning materials and developing student skills.
- Compiled materials, set up visual aids, and organized supplies for the day's planned lessons.
- Monitored student behavior and maintained classroom order to keep environment learning-focused.
- Communicated well with parents to involve them in educational processes and enhance student support.
- Prepared administrative reports for teachers, including attendance, assignment submissions, and class participation.
- Translated for our Spanish speaking families in IEP meetings to support them in under benchmarks and future goals.
- Graded homework and tests using electronic marking devices or answer sheets.
- Secured, set up, and operated classroom technology and hands on teaching materials and equipment.
- Responsible in keeping sensitive and confidential information secured.
Education
No Degree - Nursing
Daytona State College
Daytona Beach, FLNo Degree - Education
William Rainey Harper College
Palatine, ILHigh School Diploma -
Buffalo Grove High School
Buffalo GroveSkills
- Customer service
- Complaint handling
- Customer relations
- Classroom management
- Call escalations
- Bilingual
- Detail Oriented
- Excellent Communication skills both verbal and written
- Above and beyond service mentality
Timeline
Sales Executive
Furniture Leisure
02.2022 - Current
Customer Service/ Sales
Command Medical Products
05.2018 - 02.2022
Customer Service Representative
J & P Cycles
02.2016 - 05.2018
Paraprofessional Educator
Wauconda School District 118
08.2009 - 09.2016
No Degree - Nursing
Daytona State College
No Degree - Education
William Rainey Harper College
High School Diploma -
Buffalo Grove High School
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