Joanna Ramirez-Ruiz
Austin,TX
Summary
Results-driven Office Manager skilled in improving patient satisfaction and optimizing office operations. Experienced in staff training and fostering effective communication. Supports daily functions and drives business goals by leveraging organizational and technical expertise to streamline workflows and identify improvement opportunities.
Overview
6
6
years of professional experience
Work History
Office Manager
Allgood Chiropractic & Family Wellness Center
Austin, TX
01.2025 - Current
- Oversaw daily operations in chiropractic clinic, ensuring efficient patient care and developing strategies that enhanced patient satisfaction through improved customer service standards
- Implemented and improved office procedures, coordinated maintenance of equipment, and managed overall office flow to enhance operational effectiveness
- Managed patient check-ins and check-outs, answered phones, responded to inquiries, verified insurance, and obtained authorizations to streamline patient flow
- Supervised and trained clinic staff in patient care protocols., fostering teamwork, and ensuring adherence to clinic policies and protocols
Chiropractic Assistant
Family Wellness At Teravista
Round Rock, Texas
11.2023 - 01.2025
- Educated patients on chiropractic therapy and conducted intake exams, addressing patient inquiries regarding care plans and billing.
- Obtained, compiled, and recorded patient medical data, including health history and examination results, while overseeing patient registration, insurance verification, form completion, and appointment scheduling to ensure operational efficiency.
- Maintained patient records and updated information in the electronic health record system.
- Coordinated communication with insurance companies to ensure accurate billing and timely payment collection.
Senior Staffing Coordinator
VIVA Pediatrics
Fort Worth, Texas
01.2022 - 11.2023
- Managed branch operations in absence of Branch Manager; executed recruitment strategies to attract, screen, and hire qualified nurses that addressed immediate and projected staffing needs.
- Monitored staff compliance with facility policy and procedures in support of Director of Nursing; screened, interviewed, negotiated pay rates, and extended offers to potential employees while training internal staff and new hires across locations.
- Developed relationships with active clients to identify current staffing needs and projected openings; maintained regular contact and responded to on-call inquiries as scheduled.
Patient Care Technician
DaVita
Denton, Texas
03.2021 - 01.2022
- Ensured cleanliness and organization of patient treatment areas, monitored vital signs, and reported changes to nursing staff to support patient care. Provided individualized patient care in treatment areas to address specific needs..
- Responded promptly to call lights and addressed requests from patients, families, and staff to enhance patient experience and satisfaction.
Education
High School Diploma -
John B. Connally
Pflugerville, TX06-2017
Some College (No Degree) - Nursing
The University of Texas At Austin
Austin, TXSkills
- Health records management
- Customer service & Patient scheduling
- Workflow Optimization
- Operational Reporting
Timeline
Office Manager
Allgood Chiropractic & Family Wellness Center
01.2025 - Current
Chiropractic Assistant
Family Wellness At Teravista
11.2023 - 01.2025
Senior Staffing Coordinator
VIVA Pediatrics
01.2022 - 11.2023
Patient Care Technician
DaVita
03.2021 - 01.2022
High School Diploma -
John B. Connally
Some College (No Degree) - Nursing
The University of Texas At Austin