Joanna Rangel
Fairfield,CA
Summary
Dedicated customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Successfully works as part of team to reach personal and business goals. Skilled in communication, problem-solving, and maintaining positive relationships with customers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Development Representative
Ford Lincoln Fairfield
Fairfield, CA
07.2022 - Current
- Maintained a high level of professionalism while interacting with customers via phone or email to provide assistance with billing questions, vehicle updates, and transferring to their needed advisor.
- Develop strong business relationships to provide service and value beyond customer expectations.
- Perform effectively in a self-directed work environment, managing day-to-day operations and decisions, stocking coffee area and keeping guest lounge clean, setting appointments, managing rental vehicles, and keeping a clean and organized work area.
- Record accurate and efficient records in customer database, utilizing TSD and CDK software.
Brand Operations Manager
Victoria's Secret PINK
Fairfield, CA
10.2018 - 06.2022
- Planned, implemented, and tracked sales and marketing strategies to promote brand products.
- Managed and oversaw creative projects to drive quality, accuracy, and deadline management with team associates.
- Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
- Checked documents for accuracy and compliance, such as bank deposits, flex hours, and shipping paperwork.
- Managed daily operations of sales department, including supervision of staff members.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Seasonal Worker
Michael Kors Outlet
Vacaville, CA
10.2020 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
High School Diploma -
Public Safety Academy
Fairfield, CA06.2018
Skills
- Organizational skills
- Customer service and support
- Verbal and written communication skills
- Critical thinking
- Clerical Support
- Google, Excel and CDK Software Proficiency
- Appointment setting
- Telephone etiquette
- Team collaboration
- Multitasking
- Bilingual in English and Spanish
- Call Center Customer Service
Certification
- First Aid/CPR - 2018
- Basic Life Support and First Aid Training - 2018
Timeline
Business Development Representative
Ford Lincoln Fairfield
07.2022 - Current
Seasonal Worker
Michael Kors Outlet
10.2020 - 01.2021
Brand Operations Manager
Victoria's Secret PINK
10.2018 - 06.2022
High School Diploma -
Public Safety Academy
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