Joanna Raymond
New York,NY
Overview
22
22
years of professional experience
Work History
Special Needs Home Attendant and Childcare Provider
09.2010 - Current
- Schedule Coordination
- Conflict Resolution
- Educational Support
- Personal Care Support
Volunteer Counselor
Springfield Gardens United Methodist Church
07.2001 - 09.2021
- Running K-8 Arts& Crafts Program
- Lunch Supervision and Coordination
- Field Trip Chaperoning and Coordinating
Outreach Specialist
Safe Space NYC
06.2009 - 07.2010
- Street Outreach targeting at-risk youth ages 13 – 24
- Attending events and forming alliances with other agencies.
- Informal counseling around HIV/AIDS prevention, testing, and relationships.
- Attending training sessions regarding child abuse and maltreatment, domestic violence, substance abuse, motivational interviewing, and awareness surrounding the LGBT community.
Phone sales/Telemarketing
The Villager/Downtown Express
01.2007 - 01.2009
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Recorded and updated customer information in online systems.
Hostess/Reservationist
Abigail Café and Wine Bar
05.2008 - 12.2008
- Greeting and Seating Coordination.
- Reservations, Take Out and Delivery Coordination.
Receptionist/Assistant Office Manager
Internal Medicine Office of Jessica Allan MD
02.2008 - 05.2008
- Administrative and clerical duties.
- Directing traffic for heavy volume phone line.
Secretary and Marketing Executive
Chiropractic Office of Michael A. Silverstein
06.2004 - 08.2004
- Clerical Duties and Data Entry
- Marketing Outreach
Education
BA in Psychology -
Seton Hall University
South Orange, NJ2005
Skills
- Progress Documentation
- Care Plan Assessment
- Patient Transportation
- Client Documentation
- Meal Preparation
- Care Plan Management
- Medication Organization
- Behavioral Management
- Time management and logistics
- Mobility Support
- Behavior Redirection
- Schedule Management
- Documentation
Timeline
Special Needs Home Attendant and Childcare Provider
09.2010 - Current
Outreach Specialist
Safe Space NYC
06.2009 - 07.2010
Hostess/Reservationist
Abigail Café and Wine Bar
05.2008 - 12.2008
Receptionist/Assistant Office Manager
Internal Medicine Office of Jessica Allan MD
02.2008 - 05.2008
Phone sales/Telemarketing
The Villager/Downtown Express
01.2007 - 01.2009
Secretary and Marketing Executive
Chiropractic Office of Michael A. Silverstein
06.2004 - 08.2004
Volunteer Counselor
Springfield Gardens United Methodist Church
07.2001 - 09.2021
BA in Psychology -
Seton Hall University
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