Joanna Reed
Benbrook,TX
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
12
12
years of professional experience
Work History
Graduate Medical Education Program Coordinator
Medical City Arlington
10.2022 - Current
- Manages 90 residents in three different location sites, Medical City Arlington, Denton and North Hills; Provides necessary support to the Program Director, residents and staff .
- Assisting the Program Director in the overall and day-to-day operations of the Program.
- Ensures accurate time-keeping documentation .
- Produces and distributes annual rotation schedule and manages monthly changes.
- Works with the GME office/Human Resources regarding all visa applications and the ECFMG process.
- Assists in development of annual recruitment campaign.
- Produces and distributes the applicant interview schedule and manages acute scheduling changes ; Coordinates and selects resident applicants for the interview process, ranking process, and post-match activities.
- Monitors resident work hours, PTO requests, FMLA requests and corrects issues related to work hours in coordination with the Program Director.
- Oversees tracking and verification of all procedures and credentialing.
- Ensures resident personnel files are all consistent, up-to-date, and accurate.
- Works with the Program Director to annually update and modify resident curriculums.
- Assists the GME office and Program Director in the planning and development of the Institutional resident orientation schedule and recruitment.
- Assists the Program Director in development of the Intern lecture schedule and distributes to all appropriate personnel.
- Coordinates all educational activities and experiences (e.g. grand rounds, conferences, etc.)
- Prepares written reports and documentation with correct grammar and form; submits all required reports and documentation accurately, completely and on time .
- Assists Program Administration in development of work plans and timelines, and metrics for all projects.
- Organized and managed program development from conception through successful execution.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings.
- Administered employee benefits programs and assisted with open enrollment.
- Created and delivered HR training sessions to staff, managers and executives.
Police Officer Recruit
Fort Worth Police Department
07.2022 - 08.2022
- Working closely with Police Academy coaches to train for police work
- Ranked top 10% out of a class of 80
- Followed protocols and procedures to perform tasks quickly and minimize mistakes.
- Conducted physical training to keep fit and perform job duties productively.
- Medically Discharged on good terms.
Executive Secretary
Cook Children's Medical Center-Endocrinology
09.2016 - 08.2022
- Executive Secretary for 3 Medical Directors, 13 Physicians and 6 Nurse practitioners
- Handled confidential information in professional manner.
- Answered high volume of phone calls and email inquiries.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated travel arrangements and bookings for executive staff.
- Organized and updated schedules for executives.
- Developed and implemented office policies and procedures to facilitate smooth workflow.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Assisted in preparation of financial reports, budgeting and forecasting for executive office.
- Collated and distributed agendas and minutes for all executive meetings.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Orchestrated successful conferences and associated travel for speakers and attendees.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Handled incoming and outgoing mail, email and faxes.
- Updated and maintained confidential databases and records.
- Took notes and dictation at meetings.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Worked with senior management to initiate new projects and assist in various processes.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Screened personal and business calls and directed to appropriate party.
- Coordinated events and worked on ad hoc projects.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
Growth Hormone Coordinator-Insurance Specialist
Cook Children's Medical Center- Endocrinology
10.2014 - 09.2016
- Run monthly reports of the clinic growth hormone patient data
- Obtain all authorizations and renewals for procedures and specialty medications
- Processed eligibility and benefits verification and authorization requests.
- Generate patient cost estimates for outpatient procedures and assist families with copay assistance and cost programs
- Resolved discrepancies in insurance payments by collaborating with carriers.
- Communicate with outside drug vendors to provide trainings
- Experience with creating and updating daily excel spreadsheets
- Update spreadsheets with Physicians NPI, Tax ID, Medical License and DEA numbers
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Maintained confidentiality of patient finances, records, and health statuses.
- Communicated effectively with members of operations, finance and clinical departments.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Obtained underwriting approval by completing application for coverage.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Educated patients on insurance policies and procedures.
Medical Receptionist
Cook Children's Medical Center- Endocrinology
10.2012 - 10.2014
- Basic knowledge and understanding of diversified insurance plans (Medicaid and commercial plans)
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Completed patient referrals to other medical specialists.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Printed prescription requests and queries in compliance with practice protocol.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Registered and verified patient records before triage with most up-to-date information.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
- Received and routed laboratory results to correct clinical staff members.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Managed office bookkeeping with insurance billing and patient payments.
Office Supervisor
The Counseling Center
08.2011 - 10.2014
- Knowledge and understanding of commercial insurance plans - Benefits and billing
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Updated reports, managed accounts, and generated reports for company database.
- Worked on inventory and supply use procedures to enhance efficient and economical use of equipment and supplies.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Standardized office structures and processes to promote collaboration and increased performance.
- Prepared agendas and took notes at meetings to archive proceedings.
- Provided materials preparation, notes and minute taking for meetings.
- Delivered performance reviews, recommending additional training or advancements.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Created, maintained and updated filing systems for paper and electronic documents.
- Reported to senior management on organizational performance and progress toward goals.
- Coordinated special projects and managed schedules.
- Managed office operations while scheduling appointments for department managers.
- Maintained computer and physical filing systems.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Completed bi-weekly payroll for 5 employees.
Education
Bachelors of Business Management -
Western Governors University
08.2025
High School Diploma -
Lake Worth High School
Lake Worth, TX01.2008
Certified Nursing Assistant
Fort Worth01.2011
Skills
- Attention to Detail
- Relationship Building
- Administrative Staff Coordination
- Fiscal Management
- Policies and Procedures Enforcement
- Staff Development
- Staff Supervision
- Documentation Skills
Languages
Spanish
Volunteer Experience
- 2010, 2012, Special Olympics
- 2012, present, JDRF Type One walk
- 2021, present, The WARM place
Timeline
Graduate Medical Education Program Coordinator
Medical City Arlington
10.2022 - Current
Police Officer Recruit
Fort Worth Police Department
07.2022 - 08.2022
Executive Secretary
Cook Children's Medical Center-Endocrinology
09.2016 - 08.2022
Growth Hormone Coordinator-Insurance Specialist
Cook Children's Medical Center- Endocrinology
10.2014 - 09.2016
Medical Receptionist
Cook Children's Medical Center- Endocrinology
10.2012 - 10.2014
Office Supervisor
The Counseling Center
08.2011 - 10.2014
Bachelors of Business Management -
Western Governors University
High School Diploma -
Lake Worth High School
Certified Nursing Assistant
Similar Profiles
Taylor CiullaTaylor Ciulla
Registered Nurse, Medical-Surgical Unit at Medical City ArlingtonRegistered Nurse, Medical-Surgical Unit at Medical City Arlington
Ashley ChaconAshley Chacon
CNC at Medical City ArlingtonCNC at Medical City Arlington
Courtney BruceCourtney Bruce
Registered Nurse, Operating Room Circulator at Medical City ArlingtonRegistered Nurse, Operating Room Circulator at Medical City Arlington
Kathryn TurnerKathryn Turner
PCT at Medical City ArlingtonPCT at Medical City Arlington
Aliya CopelandAliya Copeland
Crew Member at International Dairy QueenCrew Member at International Dairy Queen