Joanna Reyes
El Paso
Summary
Results-oriented professional with strong communication skills and decision-making abilities, proven in high-pressure environments. Demonstrated reliability and accountability, consistently delivering excellence in all tasks. Committed to contributing to organizational growth and success through hard work and dedication. Eager to advance within the company while maintaining a focus on results.
Overview
8
8
years of professional experience
Work History
Video Support
Charter Spectrum Communications
El Paso
06.2022 - Current
- Facilitate technical assistance for video and internet services, addressing connectivity and performance concerns
- Assist customers in both English and Spanish, ensuring effective communication and customer satisfaction.
- Handle billing inquires, process payments, and explain charges in in clear and concise manner
- Activate new services and ensure proper setup across platforms and devices
- Schedule service appointments and coordinate with field technicians for efficient resolutions
- Recognized with Silver Recognition Award for outstanding performance and customer service
Customer Service Representative
Alorica
El Paso
02.2021 - 03.2025
- Processed and resolved account claims, fraud disputes, and unauthorized charges.
- Assisted customers with interpreting and breaking down account statements.
- Facilitated payments, and set up recurring transactions as needed.
- Replaced lost, stolen, or damaged debit and credit cards promptly and securely.
- Scheduled in-branch and phone appointments for account reviews and financial services.
Caregiver
Nuevo Hogar
El Paso
09.2017 - 01.2021
- Assisted clients with daily living activities and personal care needs.
- Administered medication according to prescribed schedules and health plans.
- Maintained cleanliness and safety of living environments for clients.
- Communicated effectively with families regarding client status and care updates.
- Documented daily care activities in client records accurately and promptly.
- Coordinated transportation for clients to appointments and social events.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Education
Associate of Science - Medical Assistant
Southwest University of El Paso
El Paso, TX10-2020
Skills
- Organizational skills
- Phlebotomy
- Laboratory experience
- Computer skills
- Phone etiquette
- Time management
- Venipuncture
- Data entry
- Medical records
- Bilingual
- Patient care
- Medical terminology
- Customer service
- Communication skills
- Vital signs
- scheduling appointments
- Experience administering injections
- Appointment scheduling
- Effective communication
- Attention to detail
- Technical assistance
Languages
English
Professional
Spanish
Professional
Accomplishments
- Silver award
Timeline
Video Support
Charter Spectrum Communications
06.2022 - Current
Customer Service Representative
Alorica
02.2021 - 03.2025
Caregiver
Nuevo Hogar
09.2017 - 01.2021
Associate of Science - Medical Assistant
Southwest University of El Paso
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