Joanna Rice
East Rochester,NY
Summary
I truly enjoy being part of any team, encouraging one another and working together to achieve our goals. Helping customers find what they are looking for or making recommendations based on their needs. Continually learning and helping others to improve at their roles. positive attitude and genuine respect for people has helped me in all of my positions over the past 30+ years
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Georgetown Liquor
Fairport, NY
05.2020 - 06.2024
- Maintained a high level of customer service standards, ensuring customers were greeted promptly and courteously.
- Overseeing store operations on a daily basis, including overseeing staff, managing stock levels and handling customer inquiries.
- Assisted in developing marketing strategies to increase sales and profitability of the store.
- Monitored cash flow throughout the day and ensured accuracy of transactions at point-of-sale terminals.
- Prepared weekly schedules for store personnel and adjusted staffing levels according to business needs.
- Organized merchandise displays to attract customers' attention while maximizing space utilization.
- Coordinated deliveries from vendors, ensuring timely receipt of goods and accurate invoicing.
- Performed administrative tasks such as filing paperwork or updating records.
- Cleaned and restocked aisles through shifts to maintain customer-ready store.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
House Cleaner
Self-employeed
Fairport, NY
03.2016 - 01.2021
- Swept, mopped, vacuumed and polished floors of all types.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Emptied wastebaskets and replaced liners.
- Sanitized doorknobs, light switches and other frequently touched surfaces.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
- Interacted pleasantly with clients and guests when performing daily duties.
House Cleaner
Maid Pro
Penfield, NY
01.2015 - 03.2016
Museum Gallery Manager
Strong National Museum of Play
Rochester, NY
- Managed staff, including hiring and training of new employees.
- Supervised maintenance of the physical space, equipment, and supplies used in the gallery.
- Promoted customer service excellence through regular feedback from visitors and staff members.
- Provided assistance to guests with special needs, including wheelchair access and audio tours.
- Processed payments from customers using the museum's point-of-sale system.
- Handled customer complaints in a professional manner when necessary.
- Managed inventory levels of merchandise sold in gift shop, restocking shelves as needed.
- Checked exhibits frequently for cleaning and maintenance needs to keep areas organized and tidy.
Assistant Store Manager
Barbra Moss
Victor, NY
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
High School Diploma -
Sodus Jr/Sr High School
Sodus, NY06-1990
Skills
- Employee Scheduling
- Product and service knowledge
- Money Handling
- Workload Management
- Retail Operations Management
- Staff Training and Development
- Customer Relations
- Retail Operations
- Customer Service
- Adaptability
- Reliability
- Attention to Detail
- Teamwork and Collaboration
Certification
- Level 1 WSET November 2022
References
References available upon request.
Timeline
Assistant Manager
Georgetown Liquor
05.2020 - 06.2024
House Cleaner
Self-employeed
03.2016 - 01.2021
House Cleaner
Maid Pro
01.2015 - 03.2016
Museum Gallery Manager
Strong National Museum of Play
Assistant Store Manager
Barbra Moss
High School Diploma -
Sodus Jr/Sr High School