JOANNA RIVERA
Chattanooga,USA
Summary
Experienced Food Service Manager with a proven track record of overseeing and optimizing food service operations. Proficient in managing staff, inventory, and budgets to ensure efficient and profitable operations. Skilled in maintaining high standards of food quality, safety, and customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Kitchen Manager
Bread and Butter
Red Bank, Tennessee
07.2024 - 10.2024
- Conducted regular staff meetings to discuss menu changes, safety protocols, and performance reviews.
- Developed and implemented kitchen policies, procedures, and quality standards.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
Kitchen Cook
Cloudland at Mclemore Resort
Rising Fawn, Georgia
01.2024 - 07.2024
- Followed health and safety standards when handling food items.
- Baked breads, cakes, pies and other pastries as required by the chef.
- Assisted in training new cooks on proper methods of preparing meals.
Kitchen Supervisor
Thompson Hotel
Nashville, Tennessee
02.2023 - 10.2023
- Ensured all kitchen staff adhered to food safety and sanitation regulations.
- Trained new employees on proper cooking techniques, recipes and food preparation methods.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
Line Cook
J.Alexander Restaurant
Nashville, Tennessee
01.2022 - 03.2022
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Stocked and restocked kitchen supplies as needed.
Prep cook & Line Cook
Jim N Nick's Bar-B-Q
Smyrna, TN
07.2020 - 12.2021
- Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
- Followed recipes to prepare meals according to customer specifications.
Sous Chef
Izzy's Restaurant
Franklin, TN
09.2020 - 04.2021
- Ensured food preparation and presentation met high standards of quality and sanitation.
- Assisted in menu development and recipe testing.
- Coordinated ordering, receiving, storage, and distribution of food items.
- Directed kitchen staff in day-to-day operations including food production, sanitation, safety practices, and personnel management.
Line Cook
Omni Hotel and Resorts
Nashville, Tennessee
01.2020 - 03.2020
- Performed basic knife skills such as dicing onions or slicing meats.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Cooked multiple orders simultaneously during busy periods.
Line Cook/ Prep Cook
Cafe Intermezzo
Nashville, Tennessee
06.2019 - 03.2020
- Prepared food items consistently and in compliance with recipes, portioning, cooking, and waste control guidelines.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Stocked and restocked kitchen supplies as needed.
Line Cook / Pastry Assistant
E3 Chophouse
Nashville, Tennessee
10.2019 - 12.2019
- Prepared doughs, fillings and icings according to recipes.
- Developed unique recipes for pastries and desserts, using seasonal ingredients.
- Assisted in menu planning for all pastry items.
Line Cook
Omni Hotel and Resorts
Nashville, Tennessee
10.2018 - 10.2019
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Stocked and restocked kitchen supplies as needed.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
Prep Cook
Rainforest Cafe
Nashville, Tennessee
08.2018 - 01.2019
- Prepared ingredients for use in cooking, such as washing, peeling, cutting, and slicing vegetables.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
- Followed recipes to prepare meals according to customer specifications.
Banquets Cook
Omni Hotel and Resorts
Nashville, Tennessee
03.2017 - 03.2018
- Prepared food items according to recipes and menus, ensuring proper presentation, portioning, and temperature.
- Prepared banquet meals according to standard recipes and customer preferences.
- Plated dishes according to restaurant's specifications prior to serving them to guests at banquets or events.
Kitchen Manager
Adobo Groups
Quezon City, Philippines
10.2016 - 02.2017
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
- Maintained accurate records of food costs, labor costs, waste management and other related expenses.
Housekeeper and Linen-keeper
Red Roof Inn Buffalo-Niagara International Airport
Bowmansville, USA
03.2015 - 06.2015
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
Education
Bachelor of Science - Hotel and Restaurant Management
University of the East
Manila, PhilippinesSkills
- Scheduling
- Menu development
- Purchasing
- Kitchen staff coordination
- Employee monitoring
- Recruitment
Certification
- ServSafe Food Protection Manager Certification, 02/07/22, 02/07/27, 21696870
- ServSafe Food Handler, 05/30/20, 05/30/23, 4605331
- Learn2Serve Food Safety Management Principles, 04/08/20, 17184700, 8 hours Course
- Metro Public Health Dept, Basic Food Safety Training, 10/23/18
References
- Christa Tayeb, Executive Banquet Chef, The Joseph, Nashville, 615-810-4586
- Hanna Rose Rojo, Cook/ Server, Korean BBQ Restaurant, 615-243-0933
- William Clark, National Guard Supply Supervisor, 615-589-5721
Timeline
Kitchen Manager
Bread and Butter
07.2024 - 10.2024
Kitchen Cook
Cloudland at Mclemore Resort
01.2024 - 07.2024
Kitchen Supervisor
Thompson Hotel
02.2023 - 10.2023
Line Cook
J.Alexander Restaurant
01.2022 - 03.2022
Sous Chef
Izzy's Restaurant
09.2020 - 04.2021
Prep cook & Line Cook
Jim N Nick's Bar-B-Q
07.2020 - 12.2021
Line Cook
Omni Hotel and Resorts
01.2020 - 03.2020
Line Cook / Pastry Assistant
E3 Chophouse
10.2019 - 12.2019
Line Cook/ Prep Cook
Cafe Intermezzo
06.2019 - 03.2020
Line Cook
Omni Hotel and Resorts
10.2018 - 10.2019
Prep Cook
Rainforest Cafe
08.2018 - 01.2019
Banquets Cook
Omni Hotel and Resorts
03.2017 - 03.2018
Kitchen Manager
Adobo Groups
10.2016 - 02.2017
Housekeeper and Linen-keeper
Red Roof Inn Buffalo-Niagara International Airport
03.2015 - 06.2015
- ServSafe Food Protection Manager Certification, 02/07/22, 02/07/27, 21696870
- ServSafe Food Handler, 05/30/20, 05/30/23, 4605331
- Learn2Serve Food Safety Management Principles, 04/08/20, 17184700, 8 hours Course
- Metro Public Health Dept, Basic Food Safety Training, 10/23/18
Bachelor of Science - Hotel and Restaurant Management
University of the East
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