Summary
Overview
Work History
Skills
Timeline
Generic

Joanna Rodriguez

Santa Fe,NM

Summary

Offering blend of organizational skills and attention to detail, well-suited for dynamic office environment and eager to learn and grow. Contributes ability to quickly grasp new software systems and manage schedules effectively. Ready to use and develop strong communication and organizational skills in new role. Outgoing Administrative Coordinator with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.

Overview

24
24
years of professional experience

Work History

Administrative Coordinator

Albertsons Market
09.2011 - Current
  • My first and most important responsibility is to acknowledge, greet, and engage that guest when interacting with a guest.
  • Separate and print all reports, as well as file, transmit or send all necessary documents to the store support center
  • Verify and count all pull cash for the deposit from the previous day's sales. Prepare all deposits for the bank, including: Western Union, Money Orders, Utilities, Checks, etc.
  • Balance each checker till and keep an accurate total of each checker's over/short for the day
  • Post all tenders and media to the proper accounts
  • Balance the safe against our Store Reconciliation Report (SRR) and get an accurate over/short for the total store
  • May be called upon to act as front end help, such as checking, and guest service
  • May perform general office secretarial functions as needed or requested by management including invoice processing, return check processing, etc.
  • May be required to perform Service Counter tasks
  • Performs other duties as requested or required by management
  • New hiring process pre-boarding , runs background checks, drug tests, and posts job requisitions.
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Completed weekly payroll for 164 employees.

Scan Clerk

Albertsons Market
09.2010 - 11.2012
  • Increased sales through effective coordination of promotional events, ensuring that all items were accurately priced and clearly displayed for customers.
  • Enhanced overall store appearance by ensuring that all items were properly tagged with up-to-date, accurate price information.
  • Maintained accurate records of all pricing activities, allowing for easy retrieval when needed for audits or regulatory inspections.
  • Supported efficient store operations by verifying the accuracy of price changes during weekly flyer updates.

Starbucks Manager

Albertsons Market
11.2008 - 09.2010
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Improved safety procedures to create safe working conditions for workers.
  • Established team priorities, maintained schedules and monitored performance.
  • Cross-trained existing employees to maximize team agility and performance.

Cashier Clerk

Albertsons Market
03.2006 - 11.2008
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Customer Service Cashier

Albertsons Market
06.2001 - 02.2006
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.

Skills

  • Data entry
  • Time management
  • File organization
  • Invoicing
  • Payroll processing
  • Cash flow management
  • Audit support
  • Accounting and bookkeeping
  • Data inputting
  • Bookkeeping
  • Customer service
  • Team building and leadership
  • Staff management
  • Scheduling
  • New hire onboarding
  • Teamwork
  • Human resources department processes

Timeline

Administrative Coordinator

Albertsons Market
09.2011 - Current

Scan Clerk

Albertsons Market
09.2010 - 11.2012

Starbucks Manager

Albertsons Market
11.2008 - 09.2010

Cashier Clerk

Albertsons Market
03.2006 - 11.2008

Customer Service Cashier

Albertsons Market
06.2001 - 02.2006
Joanna Rodriguez